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I can't access my Exel files. Dell Computer. De1l KM636

Customer Question
I can't access my...

I can't access my Exel files

Technician's Assistant: What device or product does this involve?

Dell Computer

Technician's Assistant: What Dell model do you have? And the Operating System (OS)?

De1l KM636 wireless keyboard and mouse

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

The operating system is Widows 10

Technician's Assistant: What have you tried so far with your computer?

My only problem that I am dealing with now is my inabiity to access my Excell files through Excel 2016 even though I can access Word files and use all my other apps without a problem incuding wireless Internet, e-mail, facebook, etc. This problem first arose two days ago March 21.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I can't think of any other issue.

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
3/24/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 3 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,236
Experience: Over 10 years of professional experience.
Verified

Hello,

My name is***** will be the person helping you today.

May I ask what happens when you attempt to access your Excel files? Are you given any type of error message or does it simply not open?

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