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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't access my Exel files. Dell Computer. De1l KM636

Customer Question

I can't access my Exel files
JA: What device or product does this involve?
Customer: Dell Computer
JA: What Dell model do you have? And the Operating System (OS)?
Customer: De1l KM636 wireless keyboard and mouse
JA: What's the brand, model, and Operating System (OS) of your computer?
Customer: The operating system is Widows 10
JA: What have you tried so far with your computer?
Customer: My only problem that I am dealing with now is my inabiity to access my Excell files through Excel 2016 even though I can access Word files and use all my other apps without a problem incuding wireless Internet, e-mail, facebook, etc. This problem first arose two days ago March 21.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I can't think of any other issue.
Submitted: 8 months ago.
Category: Computer
Expert:  Jason Jones replied 8 months ago.


My name is***** will be the person helping you today.

May I ask what happens when you attempt to access your Excel files? Are you given any type of error message or does it simply not open?