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When I first got my computer my son who was supposed to khow…

Customer Question
When I first got...

When I first got my computer my son who was supposed to khow what he was doing set up my Microsoft accoft acct, he used the wrong email add, and now I can't get into my Microsoft acct, or get my my comp, recog my new email

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:***********

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/23/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,542
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Have you tried resetting your MS account password?

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Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Since you are not able to log in to the computer you need assistance with, I will not be able to connect to it remotely.

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Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Have you tried resetting your MS account password?

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Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Please let me know when you are ready to proceed and I will return as soon as possible to assist you.

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