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I tried to deleat an attachement to an email and mistakenly…

I tried to deleat...

I tried to deleat an attachement to an email and mistakenly clicked on "cast".
a box came up and said" Crome got it" What happened to my document?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Desktop using google browser.

Technician's Assistant: What troubleshooting have you tried?

The document is still there, I just don't know what " Got it " means. It is an important private document I don't want shared.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No and thank you.

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Answered in 8 minutes by:
3/23/2018
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,825
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you. Are you sure it said cast? I understand you are using the chrome browser but was this attachment in yahoo mail or gmail?

Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,825
Experience: Certified Computer expert with over 10 years experience.
Verified
Chris L. and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
yahoo mail

Please click HERE and then click agree, a file called elsinore screen connect will download and you need to click that and allow it to run.

You will need to be on a windows computer in order to make the remote connection, if you are not please let me know.

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Please make sure you click HERE and then click agree and then you should see a file on the bottom left download double click that and allow it to run

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Customer reply replied 4 months ago
I dont know what you want me to do
Aren"t we using my computer?
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