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When I dictate the text disappears when I click the box.

Customer Question
When I dictate the...

When I dictate the text disappears when I click the box

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just started using

Submitted: 4 months ago.Category: Computer
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Answered in 6 minutes by:
3/23/2018
Tech Support Specialist: Michael T,
 replied 4 months ago
Michael T
Category: Computer
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

What are you using? is this happening in a web browser or some program you are using?

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Customer reply replied 4 months ago
My daughter is a quadripelegic and using this for everything. She is just starting to use it. When she dictates like in Facebook to respond to a question the text appears but when she clicks the box to get it to appear in the comment section it just disappears
Customer reply replied 4 months ago
She is in a facility 250 miles away
Tech Support Specialist: Michael T,
 replied 4 months ago

Could you try a different browser and see if the problem is still there?

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Customer reply replied 4 months ago
ok will try that.
Tech Support Specialist: Michael T,
 replied 4 months ago

Google chrome or firefox are excellent.... Try either one of those and let me know if the issue remains

I have a sneaky suspicion the browser is the issue

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Customer reply replied 4 months ago
ok
Tech Support Specialist: Michael T,
 replied 4 months ago

Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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