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Ime not getting mail. Ime not very teck savvy 80 year old…

Customer Question
Ime not getting mail ...

Ime not getting mail

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Ime not very teck savvy 80 year old dummy ithink a browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I dont think so just stopped some time ago

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that i canthink of

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
3/23/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 3 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,251
Experience: Over 10 years of professional experience.
Verified

Hello,

My name is***** will be the person helping you today.

As it stands, are you able to log into your account?

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Tech Support Specialist: Jason Jones, Computer Expert replied 3 months ago

Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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