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I used to share a password with a friend and she's

Customer Question
I used to share...

I used to share a password ***** a friend and she's unreachable - out of the country - can I retrieve her password ***** other way? I have her Apple ID.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPhone 8

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I've tried to the point where I got the apple security message. I have not tried in a few days.

Submitted: 3 months ago.Category: Computer
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Answered in 1 minute by:
3/23/2018
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 3 months ago
Apple ID is***@******.***
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago

I am sorry for the delay, Do you have an access to your gmail account(*****@******.***)?

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Customer reply replied 3 months ago
I can access the account BUT I don’t have the password.
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago

An email has been sent to your email address, *****@******.***. Follow the directions in the email to reset your password. Once the password ***** ***** please let me know.

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