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Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 7449
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Received a Google Warning that a Trojan horse may have

Customer Question

Received a Google Warning that a Trojan horse may have infected my computer with a help desk # of 1-***-***-****.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Legitimate or phishing ?
JA: How long has this been going on with your computer? What have you tried so far?
Customer: Dell Desktop about 4 years old
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Seems to be OK although I have not ried to acess anything.
Submitted: 8 months ago.
Category: Computer
Expert:  Shefin replied 8 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

An increasing number of computer users are receiving similar phone calls, emails and messages and some — afraid of potential data loss and device damage — are surrendering their bank account information in the hope this will protect their tech.

If you get such a call, we’re here to tell you — hang up. It is a SCAM!!!

Microsoft/Google does not do that nor do they have partners who do that nor do they hire sub-contractors or people or even get volunteers to do that. Do not trust unsolicited calls. Do not provide any personal information.

Cybercriminals pretending to work for Microsoft, Google, Apple, Geek Squad, or any other nationally-recognized tech company call their intended victims, claim they’ve scanned their computers remotely and found viruses on them. Relying on computer users’ fear of viruses, data loss and identity theft, they trick people into giving them actual access to the computer.

Once the scammer has access to the victim’s system, they will often show the user scary looking error messages on the machine, require immediate payment to cleanup the “dangerously infected” computer and install more “protection” software onto the system. Chances are they’ll take the opportunity to install other bits of malware to capture the victim’s online shopping or banking information.

Check the link below for more information.

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

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Thank you!

Shefin