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I can't access my email [email protected] I believe I…

Customer Question
I can't access my...

I can't access my email ***@******.***. I believe I recently changed my password ***** I don't know if the change went thru

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My telephone number is(###) ###-####but it would be more convenient to call me on(###) ###-####

Submitted: 4 months ago.Category: Computer
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Answered in 1 hour by:
3/23/2018
Tech Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 216
Experience: Network Engineer
Verified

Hello,

Thank you for using JustAnswer. My name is ***** ***** I am happy to assist you today.

I see that you are having issues with your gmail account. Have you tried to do a recovery on the account? This will allow you to reset the account password ***** verify that you know the correct login.
First, I would try to log into the gmail site to see if the password ***** think you have works.

You can do that here: https://mail.google.com

If you cant get in, then we will want to run the account recovery to reset your login.

Here is the recovery site to perform this: https://accounts.google.com/signin/v2/recoveryidentifier?hl=en&flowName=GlifWebSignIn&flowEntry=ServiceLogin

Please let me know if you get held up on any step, and we can troubleshoot that issue.

-Jamie

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Tech Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago

Hello,
Do you need further assistance with this issues? Let me know when you have a moment.

-Jamie

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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