Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My Microsoft office icons are showing as paper. I restore…

Hi, my Microsoft office...

Hi, my Microsoft office icons are showing as white paper. I restore windows & it was fixed but now it came back again. Please help

Technician's Assistant: What application are you using?

Word, excel powerpoint

Technician's Assistant: Have you updated Word recently?

Yes i think it was updated automatically

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No thanx

Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/23/2018
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your Office. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Computer Question

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Windows 10

Ok, without a restore, lets try this first.

Go to c:/Program Files/Microsoft Office/Office 14

Right click on each program icon individually and unpin from BOTH your Taskbar and/or Start Menu. (e.g. EXCEL.EXE, MSACCESS.EXE, MSPUB.EXE, OUTLOOK.EXE, POWERPNT.EXE, WINWORD.EXE, etc.)

Then right click and select "Pin to Start Menu" (not to Taskbar).

Do this for each program you want to eventually make it onto your Taskbar.

Now go to Start and then for each program (that should now show in start menu with the actual Microsoft Office icon), right click and select "Pin to Taskbar".

You can then Remove each one from the Start Menu if you wish by right clicking again and selecting "Remove from this List".

Your icons should now be back to their original format.

Let me know the results.

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your XXXX. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Computer Question

If not in program files, you may want to look in program files x86

Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified
Isaac Franklin and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I can not find this path: c:/Program Files/Microsoft Office/Office 14
Customer reply replied 4 months ago
I searched both

To start the connection, please click this link.
These steps need

to be done from your pc or mac only. Other devices such as phone/ipad/tablet etc will not
be able to use remote support.

http://www.justanswer.com/remotedesktop/join.aspx?Session=0ba615a7-db66-4eb3-b491-55abeff48d00

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
2,001 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

Isaac Franklin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a color scheme I'd like to make availabe in word,
I have a color scheme I'd like to make availabe in word, publisher and excel. It exists in Powerpoint for now. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
Loaded Office Home & Student on laptop using Windows 7
Loaded Office Home & Student on laptop using Windows 7 Professional. Want to set it as default but it does not show up in program list to choose default. How to get Office on llist?… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,559 satisfied customers
I just updated my Quicken Software to 2012. The install went
I just updated my Quicken Software to 2012. The install went fine and Quicken 2012 started fine after the install with all the data. That is the good news. Unfortunately, now when i try to open any MS… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
11,237 satisfied customers
I have about a 5 month old Toshiba laptoo. The installed microsoft
I have about a 5 month old Toshiba laptoo. The installed microsoft word starter is not functioning and I need help.… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
My excel program will not open off a desktop icon or off the
My excel program will not open off a desktop icon or off the all files icon down left (globe with MS logo) This is a licensed copy. have run Norton 360 scans with no problems shown Frank XXX Dallas… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have been using microsoft office 2010 on my computer but
I have been using microsoft office 2010 on my computer but suddenly it is no longer compatible! why?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
After installing Adobe Acrobat X Pro, microsoft word does not
After installing Adobe Acrobat X Pro, microsoft word does not respond. How can I fix this?… read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
Im currently running a mixture of Microsoft Office 2007 &
I'm currently running a mixture of Microsoft Office 2007 & Microsoft Office 2010 on my new Laptop computer. The Laptop came with a starter version of 2010 and I transfered all my files from my old PC … read more
Jerry Hannell
Jerry Hannell
Bachelor\u0027s Degree
7,379 satisfied customers
I delete the file which open excel and word. I can open file
I delete the file which open excel and word. I can open file but it is garbage. How do I fix this. I have a good copy on an external drive, but do not know how to get to the external drive when I plug… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
We have made a Publisher 2010 document, but when I save it,
We have made a Publisher 2010 document, but when I save it, as a .pub file, it opens in word pad. Of course it is then a jumble of nothing. I have tried saving it various places, but it does the same … read more
Jerry Hannell
Jerry Hannell
Bachelor\u0027s Degree
7,379 satisfied customers
I have Microsoft Office installed, but need to add powerpoint.
I have Microsoft Office installed, but need to add powerpoint. Can I download Power Point separately from the whole Office suite?… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
Im running Microsoft XP on my Dell Laptop. Last week the
I'm running Microsoft XP on my Dell Laptop. Last week the Font tool (on Word and Excel) locked up and now I have no control of the Font (or Bolding, Italics, Underlining, etc.) on any of my apps. The … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have a new HP computer with windows 7. I have recently purchased,
I have a new HP computer with windows 7. I have recently purchased, installed and activated Microsoft Office home & student 2010. I have used Word successfully but cannot get PowerPoint to open. I get… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Just got Office 2007 - currently in Excel 2007. Must have
Just got Office 2007 - currently in Excel 2007. Must have inadvertently hit some strange key combination because right now, whenever I click on a cell the "Research" services box opens on the right si… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I installed Microsoft Office Pro 2007 update on my new computer
I installed Microsoft Office Pro 2007 update on my new computer running Windows 7 Ultimate 64 bit. Word ,Outlook and Access run fine but Excell and powerpoint give error "missing MSVCR80.dll when I tr… read more
MCSE Tech
MCSE Tech
Bachelor\u0027s Degree
101 satisfied customers
I have Microsoft office excel 2007,and Microsoft office word
I have Microsoft office excel 2007,and Microsoft office word 2007. i can't delete items from my list of "recent documents".… read more
JeffreyLDyer
JeffreyLDyer
Bachelor\u0027s Degree
243 satisfied customers
It takes about 13 seconds to open and close word. What could
It takes about 13 seconds to open and close word. What could be the problem as its driving mr crazy?… read more
Erik P.
Erik P.
Web Developer
Vocational, Technical or Trade Scho
8 satisfied customers
i copied a excel file from my dest top and put it in, my document
i copied a excel file from my dest top and put it in, my documents, on my lap top. when i try to open it a message comes up stating "The operating system is not presently configured to run this applic… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x