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I WAS NOTIFIED MY ACCOUNT WAS DYING AND CANNOT GET ANY OF…

Customer Question
I WAS NOTIFIED MY...

I WAS NOTIFIED MY ACCOUNT WAS DYING AND CANNOT GET ANY OF THE COMPUTER MESSAGES TO GO THRU. I WOULD LIKE TO UPGRADE TO 2010 AND PERSONAL 365. I CANNOT TEXT .....

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

DELL STUDIO XPS - WINDOWS

Technician's Assistant: What version of Windows are you running on your XPS?

REALLY DO NOT KNOW .... IT IS AT LEAST TEN YEARS OLD

Technician's Assistant: What have you tried so far with your XPS? Have you installed any updates recently?

ONLY THE PROMPTED ONES

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/23/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 3 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 3 months ago
I will try again tomorrow
Tech Support Specialist: Cody, Senior Systems Administrator replied 3 months ago

ok

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