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I purchased my Dell computer at Best Buy on 04/29/17 in

Customer Question
I purchased my Dell...

I purchased my Dell computer at Best Buy on 04/29/17 in Erie, PA and it included Windows 10. I was also receiving automatic Windows 10 updates until I got a notification that said an update could not be added. Since then my desktop access changed. Can you help me?

Technician's Assistant: What's the brand/model of your laptop?

It's a Dell pc

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

None since that one was rejected (about a week ago).

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nothing that I can think of at the moment

Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
3/23/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,014
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.
can you explain me a bit more about this on desktop access changed.

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Customer reply replied 4 months ago
Originally upon booting, the Owner page immediately changed to the desktop page with icons. Now I have to click on a little folder on the baseline toolbar to get to my desktop page which is in a different format
Customer reply replied 4 months ago
NO THANKS! Give me my money back. The way you are adding charges, this seems to be a scam!
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

CUSTOMER SERVICE
http://ww2.justanswer.com/help

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

you can contact customer service for billing or refund.

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