Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have replaced my pc's mother board and need to reactivate…

Customer Question
Good morning. Technician's Assistant:...

Good morning.

Technician's Assistant: Hi. How can I help?

I have replaced my pc's mother board and need to reactivate the windows 10 licence, I have upgraded with a digital licence and are unable to activate . Could you please assist in this. regards Joseph

Technician's Assistant: What device or product does this involve?

The mother board and Windows 10 professional

Technician's Assistant: What's the brand and model of your computer?

Celeron motherbord

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Only a few days, I have re install Windows 10 but when i want to activate the response i get is unable to activate

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No it is not this computer, it is at home, only need advice at this stage

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/23/2018
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,221
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What is the message you get when you try to activate it?

Please let me know

Ask Your Own Computer Question
Customer reply replied 3 months ago
They need a new product key, This was activated with a digital licence.
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Ok, a Digital licence gives you a key, where did you purchase it from?

Ask Your Own Computer Question
Customer reply replied 3 months ago
You can not help me now, so why do I need to pay more money if you did not answer my first question to do this kink of request from home. I am not satisfied at all and you must refund the full amount. Just cancel my request. You have only waisted my time
Customer reply replied 3 months ago
The digital licence was given with the free upgrade from windows 7
Tech Support Specialist: Richard, Computer Specialist replied 3 months ago

Ok ill organize the refund, but you did not allow me the time to help you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My hard drive died and I am starting over with a new hard
My hard drive died and I am starting over with a new hard drive. The previous Windows 10 install was an upgrade from Windows 7 and I never looked up the digital activation information. How can I insta… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I recently replaced my motherboard. The old one is dead. How
Hello, I recently replaced my motherboard. The old one is dead. How can I use my windows license with my new hardware? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My dell 1420 with upgraded window 10 home required a new
my dell 1420 with upgraded window 10 home required a new replacement hard drive.how do I replace window 10 home … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I have just purchased an upgrade for windows 10 home to
I have just purchased an upgrade for windows 10 home to windows 10 pro as per O/N(###) ###-####and cannot locate the digital key to activate the upgrade - what do I do! … read more
Moses C
Moses C
Bsc
767 satisfied customers
Recently my old computer experienced issues that I did not
Hello,Recently my old computer experienced issues that I did not have time to deal with since my businesses are ran mainly from my computer. It was 10 or more years old so it was time to surrender it … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
Due to technical problems I took hard drive from my desktop
Due to technical problems I took hard drive from my desktop computer and moved it to another frame, I had. I had windows 7 on my desktop computer until last year when Microsoft upgraded my 7 to 10 on … read more
Richard
Richard
Computer Specialist
47,221 satisfied customers
Hi guys, I have a Acer Veriton 460 that will only boot randomly,
Hi guys, I have a Acer Veriton 460 that will only boot randomly, when I unplug then quickly re plug in the power source the fan can start and the computer can make a lot of "i'm going start in a minut… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I upgraded from Windows 7 Professional to Windows 8 and have
I upgraded from Windows 7 Professional to Windows 8 and have struck a major issue. The system cannot verify my Microsoft Licences and therefore will not allow me to run Office 10 or Visio. I deleted t… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I lost my motherborad and replaced it it is now asking for
I lost my motherborad and replaced it it is now asking for a new product key. Iwonder if I can get a new one Here is the info on my computer model no. GT5426E RC1009453706 Product Key J4KYJ-6P3VX-XVBC… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I recently purchased a new computer that included windows 7
I recently purchased a new computer that included windows 7 home premium; in due course I loaded this on the new computer & then on the other family computers (3) with the program & belately discovere… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
I have just bought a new laptop to replace my old one that
I have just bought a new laptop to replace my old one that is no longer working. I have loaded Office 2003 student and home edition from a cd that I own. I have loaded it sccessfully using the product… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
i own a copy of Office Home and Student 2007. on June 6 2010
i own a copy of Office Home and Student 2007. on June 6 2010 i bought a lap top and after setting it up had to return it because it had a faulty keyboard. I had used my second licenced copy of Office.… read more
Richard
Richard
Computer Specialist
47,221 satisfied customers
I added memory from 256 to 1gb and when I booted up a message
I added memory from 256 to 1gb and when I booted up a message said I had to reactivate because of significant hardware changes. How do I do this? Also I am installing NVIDIA G-Force 6 series. Will I h… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
Have a Blackberry Curve. Device consistently fails to Sync
Have a Blackberry Curve. Device consistently fails to Sync with desktop V5.0.1. Have tried repairing install several times without success. On last occasion 26 Dec it was OK until 01/01/2010. When I t… read more
Joseph
Joseph
Bachelor\u0027s Degree
39 satisfied customers
I HAVE TRIED TO UPGRADE TO WINDOWS 7. I HAVE TRIED THE UPGRADE
I HAVE TRIED TO UPGRADE TO WINDOWS 7. I HAVE TRIED THE UPGRADE FROM VISTA, CLEAN INSTALL (REINSTALLED VISTA)32 BIT AND 64 BIT WINDOW 7 HOME PREMIUM. SAME THING WITH WINDOWS 7 PROFESSIONAL. IT FREEZES … read more
QCIHDTM
QCIHDTM
Vocational, Technical or Trade Scho
513 satisfied customers
I have a HP Pavillion 552W with an Asus motherboard and a 2.00Ghz
I have a HP Pavillion 552W with an Asus motherboard and a 2.00Ghz socket 486 processor. I can find only the Asus name on the motherboard and no model number. I want to know: Can this board be upgraded… read more
bill
bill
ctc
Associate Degree
309 satisfied customers
Bought new laptop and Microsoft Office Professional 2007 installed
Bought new laptop and Microsoft Office Professional 2007 installed 20/08 for personal home use by infinite technology and the laptop crashed on 18/09. Laptop returned to infinite technology to rejig t… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I had to have installed a new mother board into my pc and ...
Hello. You should be able to do that - just go through the activation step and as long as you have only activated it once before it should be fine. If not, use the telephone method and talk to a perso… read more
Dave K
Dave K
Charter Captain & I.S. Director
Master's Degree
1,023 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x