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I am having a problem with my mobile getting my emails I had…

I am having a...

I am having a problem with my mobile getting my emails I had a software update last night and since then no emails coming in I am getting a message on my mobile saying sign in failed my email address is [email protected] live .co.uk hope you can help agareg

Technician's Assistant: Are you logged into your email account on any other devices?

Yes it all works ok on my laptop

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

No other problems just this issue with my email on my mobile

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No that's all

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Answered in 16 minutes by:
3/23/2018
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,124
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the mobile phone?

Please let me know

Thank you

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,124
Experience: Over 20 years of consulting to the IT industry
Verified
Richard and 87 other Computer Specialists are ready to help you
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Customer reply replied 3 months ago
its a Samsung 8

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Computer Question
Customer reply replied 3 months ago
I went to put the id and password ***** but it fell off the screen

ok, try it again please

Ask Your Own Computer Question
Customer reply replied 3 months ago
nothing has come up yet

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Computer Question
Customer reply replied 3 months ago
still nothing

Are you on a windows computer?

Ask Your Own Computer Question
Customer reply replied 3 months ago
how about Dell inspiron 15/ 3000 series
Customer reply replied 3 months ago
looks like I might have to for go getting emails on my mobile if its going to be a problem ok
Ask Your Own Computer Question
Customer reply replied 3 months ago
ID;;752244138 password *****
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