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I just spent $20 dollars on PlayStation Now and I haven't…

Customer Question
I just spent $20...

I just spent $20 dollars on PlayStation Now and I haven't even been able to play any of the games because it says that it cannot connect to the internet when my internet connection is fine. I'm really frustrated and need help.

Technician's Assistant: Are you able to connect using an ethernet cable?

No, I don't have one, I shouldn't have to use one if it doesn't say it's mandatory to have one in order to use PlayStation Now.

Technician's Assistant: Which lights are colored and/or blinking on your router?

They are all white

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No I just want to be able to use what I spent money on.

Submitted: 3 months ago.Category: Computer
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Answered in 4 hours by:
3/23/2018
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,348
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

What PS model do you have?

Are you using a wired or wireless internet connection?

Can you access other websites and apps from the PlayStation?

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Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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