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I spilled some hot tea on my keyboard - not alot but enough.

Customer Question
I spilled some hot...

I spilled some hot tea on my keyboard - not alot but enough. I blew out the keyboard moisture with an air can then the blow dryer. I have it turned upside down with the battery removed. Now what?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP 15-305DX NOTEBOOK Model N5Y24UA Windows 10

Technician's Assistant: What have you tried so far with your 15-305DX? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have a contract with the Geek Squad.

Submitted: 4 months ago.Category: Computer
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Answered in 18 minutes by:
3/23/2018
Tech Support Specialist: UranIT, Network Administrator replied 4 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 4 months ago

Great job with blow dryer. How long ago did you spill?

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Customer reply replied 4 months ago
Please cancel, I have made a reservation to take my computer to BestBuy Geek Squad tomorrow morning.
Tech Support Specialist: UranIT, Network Administrator replied 4 months ago

That is great. Good Luck.

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Customer reply replied 4 months ago
Am I still charged the $39 even if you haven't done anything to my computer? I was not aware that there would be charge. I don't know who you are. I was on the Geek Squad website. I don't know where you came from.
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