Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

536629 2y2d. Hp notebook. 10. I Tried to put a different…

Customer Question
536629 2y2d Technician's Assistant:...

536629 2y2d

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp notebook

Technician's Assistant: What's the model and Operating System (OS) of your HP?

10

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I Tried to put a different modem on and that’s when the problem started surfboard SB 6141 and says the problem came up I want to put the Xfinity modem back on and now same problem

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
3/23/2018
Tech Support Specialist: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,285
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Keep in mind that we are not a free service and require payment for our work, which is guaranteed. If you do not wish to pay for our assistance - please let me know now.
You may see some automatic pop-up with offers for Membership or Remote Assistance, please ignore or close them if you do not want it. I have no control over those offers.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

Ask Your Own Computer Question
Customer reply replied 3 months ago
No do not want
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I just got this hp laptop, and I'm trying figure how to
I just got this hp laptop, and I'm trying figure how to download things on to it...my apps on my Microsoft is pending very slowly... I need help … read more
Mike Taylor
Mike Taylor
44 satisfied customers
My modem doesn't light up. Xfinity - i think - it is my
xfinity - i think - it is my tower (isn't that my modem? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't stream netflix - however this is regarding my HP
I can't stream netflix - however this is regarding my HP Notebook … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have lost my wifi pw....... It has been so ago, I cannot
Not that I can think of, thank you, Pearl............… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I have not been able to get outlook and comcast email to
I have not been able to get outlook and comcast email to sync up. I have already spoken with comcast and they tried several things on there end and finally came to the conclusion in was an outlook pro… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I just got a new modem. My computer where it is connected to
I just got a new modem. My computer where it is connected to work ok but my wife has a laptop in the kitchen and it is asking for a security key. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I just downloaded updated firmware for my RT-AC66U. I now
i just downloaded updated firmware for my RT-AC66U. I now have a warning that " WAN IP is not the external IP. Ext IP-based services will not work." I do not understand this message. Can you help? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
ObiTalk has given me the following instructions to get my
ObiTalk has given me the following instructions to get my VOip phone to connect; 'put your OBi in the DMZ of your router and reboot the router." I don't know what the demilitarized zone of my router i… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an HP Pavilion dv6815nr entertainment notebook PC that will not turn on. I push the
I have an HP Pavilion dv6815nr entertainment notebook PC that will not turn on. I push the power button and the buttons light up and then go right back off. It does the same thing if I try to turn it … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
for some time now my HP notebook; has been giving me many
for some time now my HP notebook; has been giving me many problems: BUFFING....when watching online movies....when i was told my movies should be showing without stoping every minute sometime... HD pr… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
troubleshoot power failure hp dv5-1233se Product number
troubleshoot power failure hp dv5-1233se Product number nb160UA#URA Purchase date: 2009-04-10 OPS...Win7 Ultimate 64bit Both of these were tried first... Quick Test Use one or both of the following qu… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I need help... can some one please tell me why my internet
I need help... can some one please tell me why my internet is doing this? I pay for 10 mbps down and 4 mbps up. my Upload speed is always good, by my Download speed fluctuates between 12mbps and 530mb… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
tried to reload system now i get windows failed to start.
tried to reload system: now i get windows failed to start. a recent hardware or software change might be the cause. status oxcoooooof tried f11 dosen't work only brings me to this screen??… read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
I have a hp laptop which had a built in wireless card. I had
I have a hp laptop which had a built in wireless card. I had a Verizon wireless modem which stopped working and when I took my laptop into verizon I bought a notebook instead of a new modem (Iknow, sm… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I bought a Gateway model DX-4300-17 and returned it to Gateway
I bought a Gateway model DX-4300-17 and returned it to Gateway (Acer) twice and they send it back saying the same thing "Tests OK". I plug it in same as the "Emachine" I'm using now and it says "Canno… read more
Mike6708
Mike6708
Enrolled in associates degree
579 satisfied customers
i bought an hp mini 1035r notebook last summer. it came with
i bought an hp mini 1035r notebook last summer. it came with intergreted 802.11b/g wlan & bluetooth. i cannot set this notebook up so that i can read e-mail or search the web. when i try to connect to… read more
Claws224
Claws224
CIO
5,160 satisfied customers
The sound is no longer working through my computer. I do not
The sound is no longer working through my computer. I do not have speakers but have been listening thru my headphones. It was working normally 2 days ago. Then no sound. I try to get to the volume con… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I have windows xp and just got a motorola wireless surfboard
I have windows xp and just got a motorola wireless surfboard cable modem. Now, I am unable to connect to some websites. Can you help me?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x