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I got a message about my password with code g-246424.What do…

Customer Question
I got a message...

I got a message about my password ***** code g-246424.What do I do?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It came on my Samsung Mobile

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It was the only message and this is the first contact with you

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Has my google password *****?

Submitted: 4 months ago.Category: Computer
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Answered in 14 minutes by:
3/23/2018
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,943
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

If you did not prompt that code, someone had to have manually prompted it.

Can you tell me if you can go to your email/gmail in a browser and use at gmail.com.

Put in your email manually and what you think your password ***** ***** this moment. Can you tell me if you can log in

right now with that password ***** do not use autofill. Type everything out manually.

Then reply with results.

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Customer reply replied 4 months ago
I don't want an answer any more. I want my money back. I asked a simple question after being prompted by you and all I am getting is being directed to site after site and no answers. I am 84 years old am disgusted. This is not customer care. I will inform Pay-Pal about this treatment
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

Ok, but if you didnt send that reset code, someone else did while trying to get into your account.

Have a great night.

No problem. I am a tech, so i cannot see that side of your account.

You can go here for a refund or call customer service if you decide to discontinue.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

customer service:
US / Canada 1-***-***-****
Available 6am to 9pm PST

If you decide that you want to continue after you 'compare' tech support costs/ease of access or feel you need to continue here, just reply with the answers previously asked.

Have a great day!
Franklin

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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