Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my pass word and that special number (account). I…

Customer Question
I forgot my pass...

I forgot my pass word and that special number (account). I have been using the numbers they sent me but thatt does not work. Please help. Thank you.

Technician's Assistant: What device or product does this involve?

My dell computer

Technician's Assistant: What Dell model do you have? And the Operating System (OS)?

Model inspiron 17 5000

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

10

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

No updates. I tried using the numbers that you sent me in an email but that does not work.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I can't think of any thing. I do need that special code.

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 8 minutes by:
3/23/2018
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your password ***** I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

What account are you referring too? What is the website?

Is this an email account you are locked out of?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I forgot my system password. System & admin pasword. Dell
I forgot my system password JA: What exactly are you having trouble accessing? Customer: System & admin pasword JA: What's the brand and model of your computer? And the Operating System (OS)? Customer… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I just bought a new laptop and I don't know anything about
I just bought a new laptop and I don't know anything about them. I have a desktop, do I set it up with the the same name and number or what ever or can I use a new one? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I can't remember my password and I can't log onto my
I can't remember my password ***** I can't log onto my computer. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I apparently forgot my password. Dell laptop. Email address.
I apparently forgot my password JA: What device or product does this involve? Customer: Dell laptop. Email address***@******.*** JA: What's the model and Operating System (OS) of your Dell? Customer: … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I have a new computer and have forgotten my nook password.
I have a new computer and have forgotten my nook password. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have been trying to change my password and i go around in
I have been trying to change my password ***** i go around in circles … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have an error code 2000-0131. Dell laptop. Inspiron 15
I have an error code 2000-0131 JA: What device or product does this involve? Customer: Dell laptop JA: What's the model and Operating System (OS) of your Dell? Customer: Inspiron 15 5000 series JA: Wh… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Computer crashed. I have no back up disk. 17 5000 5765. Dell
I tried System restore and got error message os-boot-failure … read more
Sheri
Sheri
Bachelor\u0027s Degree
670 satisfied customers
I'm trying to get into a laptop for a child and she has
I'm trying to get into a laptop for a child and she has forgotten her password. Does Dell have a master pass to get me in and I can change her pass to something she would remember? … read more
Mr.Med
Mr.Med
1,220 satisfied customers
I want to change my pass word\ How to do it. Dell inspiron
I want to change my pass word\ JA: What exactly are you having trouble accessing? Customer: how to do it JA: The Computer Technician will be able to walk you through that. What's the brand and model o… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
After an update to my Dell laptop yesterday, I do not have
After an update to my Dell laptop yesterday, I do not have access to my computer. … read more
Isaac Franklin
Isaac Franklin
Computer Hardware Engineer
2,001 satisfied customers
I work fot tsa, which is a dhs agency of the us government.
I work fot tsa, which is a dhs agency of the us government. I bought ms office through the homeuse program yesterday. i'm trying to install it on my new home computer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm running W 10 on my 2 y/o Dell laptop. I want to forward
Hi, Andy. I'm running W 10 on my 2 y/o Dell laptop. I want to forward my Gmail to Mail.com. Unable to succeed. Any ideas. Thanks. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
My Outlook will not send or receive emails. Something wrong
My Outlook will not send or receive emails. Something wrong with my Microsoft account. I can't recover my password ***** I have forgotten … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Problem on my lap top PC is fine) But the laptop will not
Problem on my lap top PC is fine) But the laptop will not accept my password. It did an update earlier and now it won't take the password … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I think I need to buy a new battery. I can't find a way to
I think I need to buy a new battery. I can't find a way to order one. I have a dell Inspiron 14 ,5000 series, purchased in July 2014. … read more
Cris
Cris
62 satisfied customers
I had a crash on a dell inspirion 660 as the mother board
hi there I had a crash on a dell inspirion 660 as the mother board went so I opened a new tablet that said my email was being used and I had to pick one for that device. so I bought a dell laptop as i… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
My Dell Service Tag # is 8499BP1 an my Express Code # is XXXXXXXXXXX
My Dell Service Tag # XXXXX XXXXX an my Express Code # XXXXX XXXXX Please look up when I just recently purchased PC Tune-Up from Dell and paid for it on my AMEX card. It was installed by a software te… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x