Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Have completed 2 step verification process but unable access…

Customer Question
Have completed 2 step...

Have completed 2 step verification process but unable access my email account. What now?

Technician's Assistant: Are you logged into your email account on any other devices?

Unable to access msn account on desk top or Iphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes. both a hard line phone & iPhone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Have been training this process for some time & have been locked out of emails

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 27 minutes by:
3/22/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,116
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. can you please let me know the email address in question?

Ask Your Own Computer Question
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago

Let me know the code generated by your authenticator app.

Ask Your Own Computer Question
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago

Can I remote onto your computer and reset the password?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Due to a scam i need to change my MSN e-mail password I did
Hello due to a scam i need to change my MSN e-mail password I did this on my iPhone and it worked. I received e-mails. Now I need to change it on my 2 lap tops one is window 10 and the other lap top i… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
289 satisfied customers
Save desk top files to one drive but unable to pull them up
Save desk top files to one drive but unable to pull them up on tablet … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
My phone app asks for a Account Verification PASSWORD. I do
My phone app asks for a Account Verification PASSWORD. I do not know what to do as I have no such password. … read more
R LAFAYETTE
R LAFAYETTE
Intel Technology Provider 2017 GOLD
49 satisfied customers
I am completely locked out of my yahoo email acct. I have
I am completely locked out of my yahoo email acct. I have tried all of yahoos advice to no avail .I want to recover my last password & if not then how do I get a new one . … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I have suspicion that my email was hacked, How difficult is
I have suspicion that my email was hacked, How difficult is it for someone to hack into your email? is there anyway I can tell if its been hacked? besides changing the password ***** ***** any other r… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Working on 2 step verification 4 hours. Finally turned it off
Working on 2 step verification for over 4 hours. Finally turned it off via desk top. Couldn't get android cell phone, laptop & desktop to access chrome and my gmail acct. Keep getting msg that my pw h… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Please help. I have set up a google 2 step verification and
Please help. I have set up a google 2 step verification and gave a wrong secondary email address. I want to change this. If i don't have a second email address, should I be setting up a 2 step. Now I … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I need to remove double verification for my Gmail account.
I need to remove double verification for my Gmail account. We lived in China and I liked the security but I no longer have my China Mobile SIM so I cannot receive the texts. How do I remove this so th… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
My iPhone 4S keeps telling me that my password XXXXX XXXXX correct
My iPhone 4S keeps telling me that my password XXXXX XXXXX correct and my mail cannot be accessed. Working with Apple and Verizon, we found that I needed to enter the "displayunlockcaptcha" site and u… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Two weeks ago or so, I got a new iPhone it required me to enter
Two weeks ago or so, I got a new iPhone it required me to enter my password XXXXX my Google account several times. Having not entered it for some time I forgot what it was. As a result I had problems … read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,560 satisfied customers
my Hotmail E-mail account has been blocked by MSN. Please help
my Hotmail E-mail account has been blocked by MSN. Please help me to retrieve it asap so I can again use Hotmail to send and receive E-mail messages. When I try to log into my account:[email protected], … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
my msn e-mail is not deleted from my verizon i phone 4 when
my msn e-mail is not deleted from my verizon i phone 4 when has already been deleted from my desk top computer… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I tried to communicate the following email tech question Sunday
I tried to communicate the following email tech question Sunday but was unable to complete it. Andy quoted me a deposit amount of $38 - Does this go up by much and what is that based on? An online spa… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I have tried all day to get into my email. The att.net page
I have tried all day to get into my email. The att.net page comes up but when I click on an email the hard drive just sets and clatters away for hours. It I try to close it takes a long time and then … read more
John
John
Network Manager
Master\u0027s Degree
258 satisfied customers
I am unable to open my MSN hotmail. I forgot my password XXXXX
I am unable to open my MSN hotmail. I forgot my password XXXXX have tried to reset numerous times without success. I also had a virus on my PC and took it to a computer to have it removed. I am still … read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
my email account hacked by someone now sending messages with
my email account hacked by someone now sending messages with some content (virus?) to to everyone in my email address abook. Help!… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
My Hotmail account is completely blocked!!! I tried everything
My Hotmail account is completely blocked!!! I tried everything to get it to work and nothing is working!! They are also not sending me a verification code to my Gmail account...Please help!!! I need a… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I have a new iPad and opened a gmail account to use on it.
I have a new iPad and opened a gmail account to use on it. I use msn.com on my desk top computer at home and opened the gmail account on it also but it does not work on the desk top--I keep getting a … read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x