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Unlock my facebook. I have tried the code you sent many

Please unlock my facebook...

Please unlock my facebook. I have tried the code you sent many times and it does not work. I haven't meant to do anything wrong. Please allow me back on facebook.

Technician's Assistant: When did you last update Facebook?

Ive been trying for days and it wont accept any passcode I have nor the one you sent to me, the same one 448746. It doesnt work.

Technician's Assistant: What have you tried so far with your Facebook?

The only screen I get is the passcode request to either my email address or phone number. It shows my account but wont let me in. Please..I have worried myself sick with this. I have relatives traveling and I have no ability to communicate with them or my other family.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I just need to be able to get into my account. Its carlajbrookslittle and my password ***** carla1950. It gives the message it's an old password. I am not aware of any reason I should be locked out of my accout.

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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 16 minutes by:
3/22/2018
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,206
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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I'm sorry about the issue, When did this start ? and what OS are you running (Windows or Mac)?

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Customer reply replied 3 months ago
Windows
Customer reply replied 3 months ago
Sevrral days ago. I didn't realize how much I depend on it. Could we please get this fixed? If im charged $36 I'd really like to be able to use fb. Is this a 1 time charge? I cant afford any more charges.

Please accept my offer so i can connect to your computer and help you to fix the issue.

Thank you

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If you enroll in a Membership, you can cancel your subscription by clicking here: ww2.justanswer.com/help/how-can-i-cancel-my-subscription-hl

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Customer reply replied 3 months ago
I have already paid $36.00.

Ok, I can assist here, If you have not tried yet, please go to https://www.facebook.com/recover/initiate and
enter your email address (or mobile number, etc) and click on Search to see if you can reset your facebook password.

If that does not work, please fill out the facebook account recovery form at :

http://www.facebook.com/help/contact.php?show_form=disabled, select yes. Please enter as much details
as possible (also enter your mobile number if you have) to prove that you are the true owner of the Facebook account.
Then facebook will verify your account and contact you after 24-48 hours.

If you need any further assistance please reply back to me and i will gladly continue to help

Thank you

Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,206
Experience: Networks & Security Engineer
Verified
Mr.Med and 87 other Computer Specialists are ready to help you
Ask your own question now

Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=c54738d6-7be1-474a-93cf-0e24772ca9b9 and click "I agree" button then a remote file will be downloaded.

Open and run the remote file from your downloads

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If you're having trouble with the remote file or the link i sent you, you can click on the link below and download TeamViewer,
install and open teamviewer then send me you ID and password (teamviewer ID and password)

https://www.teamviewer.com/en/
Note: Do not close teamviewer

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Customer reply replied 3 months ago
I paid the $36 and I still have no answrrs. Everything u tell me to do requires a paaword and nothing will be accepted. If I dont get help today I will call my credit card and tell them I have been frauded.
Customer reply replied 3 months ago
Are you going to help me?

If you have not tried yet, please go to https://www.facebook.com/recover/initiate and
enter your email address (or mobile number, etc) and click on Search to see if you can reset your facebook password.

If that does not work, please fill out the facebook account recovery form at :

http://www.facebook.com/help/contact.php?show_form=disabled, select yes. Please enter as much details
as possible (also enter your mobile number if you have) to prove that you are the true owner of the Facebook account.
Then facebook will verify your account and contact you after 24-48 hours.

For remote control session :

Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=c54738d6-7be1-474a-93cf-0e24772ca9b9 and click "I agree" button then a remote file will be downloaded.Open and run the remote file from your downloads If you're having trouble with the remote file or the link i sent you, you can click on the link below and download TeamViewer, install and open teamviewer then send me you ID and password (teamviewer ID and password)https://www.teamviewer.com/en/Note: Do not close teamviewer Thank you
Ask Your Own Computer Question
Customer reply replied 3 months ago
I have to be gone and will leave my phone up on your screen.

You need to run the remote file on your Windows computer

Thank you

Ask Your Own Computer Question
Customer reply replied 3 months ago
I still can not get into facebook. Are you going to help me?

I will do the best to help you, Using a computer, Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=a572ff9b-fa3f-497e-8750-2f6ed26dea83&Type=Java and click "I agree" button then a remote file will be downloaded.

Open and run the remote file from your downloads

Ask Your Own Computer Question

or confirm your identity by clicking on the following link : https://www.facebook.com/help/contact/183000765122339

Facebook will review your account and contact you later (24-48 hours)

Thank you

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Mr.Med
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,206
2,206 Satisfied Customers
Experience: Networks & Security Engineer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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