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Need to reset my pin on the kindle fire. Four years ago

Customer Question
Need to reset my...

Need to reset my pin on the kindle fire

Technician's Assistant: When did you last change the password ***** passcode to your Kindle Fire?

Four years ago maybe

Technician's Assistant: Is there a Gmail address linked to your device?

I'm not sure its been a long while

Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
3/22/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

May I know the exact model of your Kindle?

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

May I know if this is your kindle fire lock screen password ***** you want to change?

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Customer reply replied 4 months ago
its a kindle fire HD 8 its been awhile
Customer reply replied 4 months ago
thats all i know
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

Okay,So in order to change the PIN on your kindle fire please follow the below steps:

  1. On the lock screen, swipe from the right side edge of the screen.
  2. Enter an incorrect password ***** PIN (at least characters in length) five times. You will be prompted to reset your device or wait 30 seconds to try again.
  3. Tap Reset to reset your device to factory defaults.

Important: Resetting your Kindle Fire will remove all content downloaded to it. Any content you purchased from Amazon is saved to your Kindle Library in the Cloud and will remain in the Cloud. You can download that content again if you register your Kindle Fire to your account again.

Please let me know if it works for you.

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Customer reply replied 4 months ago
this is my kindle fire
Customer reply replied 4 months ago
I thought you were going into my kindle to fix the problem
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

I am sorry but I can not take the remote access on kindle.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

Please try to follow the the below steps in order to change the PIN on your kindle fire:

On the lock screen, swipe from the right side edge of the screen.Enter an incorrect password ***** PIN (at least characters in length) five times. You will be prompted to reset your device or wait 30 seconds to try again.Tap Reset to reset your device to factory defaults. Important: Resetting your Kindle Fire will remove all content downloaded to it. Any content you purchased from Amazon is saved to your Kindle Library in the Cloud and will remain in the Cloud. You can download that content again if you register your Kindle Fire to your account again.Please let me know if it works for you.
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Customer reply replied 4 months ago
no refund the amount
Customer reply replied 4 months ago
cancel the online help , unable to help me
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 4 months ago

I am a user of the site just like you and cannot help you with site-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support and can check regarding cancelling the account.

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