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Cannot get wyfi on myy phone. Yea on my laptype could not…

Customer Question
Cannot get wyfi on...

Cannot get wyfi on myy phone.

Technician's Assistant: Are you able to connect using an ethernet cable?

Yea on my laptype could not get wy fi on my laptop

Technician's Assistant: Which lights are colored and/or blinking on your router?

Wy fi

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/22/2018
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 4 months ago
Sergil Cave
Sergil Cave, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your case. Could you tell me what is the model number or make of your wireless router?

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Customer reply replied 4 months ago
could not find a manuf,no its att.
Tech Support Specialist: Sergil Cave, Computer Hardware Engineer replied 4 months ago

Is there anything on the router itself that shows what it is?

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