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When I turned on my computer there was a med=ssage "do not…

When I turned on...

When I turned on my computer there was a med=ssage "do not turn off your computer it has been compromised with a number to call. i s

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenova, widows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Turned on my anti virus for a scan. at 89% no issues. Several months ago someone tried to scam me so I'm cautious

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Answered in 1 minute by:
3/22/2018
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your infection. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified
Isaac Franklin and 87 other Computer Specialists are ready to help you
Ask your own question now

To start the connection, please click this link from the infected computer:

http://www.justanswer.com/remotedesktop/join.aspx?Session=03450bb2-aaec-42be-8339-cc089eb9703a

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

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This is the link for the HMP you asked for.

https://www.hitmanpro.com/en-us/buy-now.aspx

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Isaac Franklin
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
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Experience: Technical Support Coach at Liberty Tax Service

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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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