Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need tech support to assist with office 365. Operating…

Customer Question
I need tech support...

I need tech support to assist with office 365

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Operating system is windows can't, intel tower is the brand name.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have tried everything they told me but it keeps saying that there is an error and can't complete download

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, that all

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
3/22/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,255
Experience: Over 10 years of professional experience.
Verified

Hello,

My name is***** will be the person helping you today.

Are you having issues with the installation of Office 365 or with the use of it?

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I had Office 365 Personal and let it lapse. Want to
I had Office 365 Personal and let it lapse. Want to re-install but want to know if I should download/purchase Office 365 Home. I have 1 PC and two lap tops. … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I am a MS office 365 subscriber and I need to re-install
I am a MS office 365 subscriber and I need to re-install same … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I am trying to set up a new microsoft account so i can
I am trying to set up a new microsoft account so i can purchase Office 365 and i am inputting the code i have received and nothing is happening. i do have internet … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
When I open my Office Program it refuses to function and at
When I open my Office Program it refuses to function and at the top of the screen there is a notice stating that my computer is unlicensed. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I JUST PURCHASED A NEW HP TOWER COMPUTER AND NEED TO INSTALL
i JUST PURCHASED A NEW HP TOWER COMPUTER AND NEED TO INSTALL MYOFFICE 365. MY # IS MS6GSQ00634327630135 … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Geek squad tried to set up office 365 on to my new laptop
geek squad tried to set up office 365 on to my new laptop but was unable to & they said to contact you … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Trying to install Office 365 Product key for four days now.
Trying to install Office 365 Product key for four days now. Please help. … read more
Moses C
Moses C
Bsc
767 satisfied customers
My company IT installed Office 365 on my laptop and the
My company IT installed Office 365 on my laptop and the company is now closed. I have a subscription to Office 365 and I have a Microsoft ID number. I can't install Office 365 for my new laptop … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I have been working with office.com/setup for 2 days to
I have been working with office.com/setup for 2 days to install Office 365 which I purchased for my new MacBook Air. The Word part is not functioning. However, when I try to get back into office suppo… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have paid for an Office 365 renewal (.00) but I still
I have paid for an Office 365 renewal (69.00) but I still can't use it. My payment has cleared my credit card What do I have to do? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,000 satisfied customers
I have purchased a renewal of Office 365, want into the
I have purchased a renewal of Office 365, want into the installation program, am not sure if that installation is completely successful … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I have office 365 but can't open without a password. Office
I have office 365 but can't open without a password. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have down loaded the microsoft support software but I
I have down loaded the microsoft support software but I can't use it because when I go to oulook and enter my email account and then my password ***** see a window to re-enter the password ***** keeps… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I reloaded Office 365 and now it cant find my id key. Im
I reloaded Office 365 and now it cant find my id key. Im running W 10. Can you help. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
Need help installing MS 365 on new computer. Old one stolen.
need help installing MS 365 on new computer. Old one stolen. I'm told I may be able to recapture my desktop with the new installation. … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Should I uninstall Office 2016 before buying and downloading
Should I uninstall Office 2016 before buying and downloading Office 365? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
I have just reactivated office 365 home and am having
Hi, I have just reactivated office 365 home and am having problems installing … read more
Moses C
Moses C
Bsc
767 satisfied customers
I can't login into my microsoft account... Account Summary
Account Summary User ID:***@******.*** Company Name: MEDICAL HQ Office 365 Plan: Office 365 Business Premium Subscription Expiry Date: September 27, 2018 this is the summary of my account i receive emails about … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x