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When I insert my disc into my computer I dont get any

Customer Question
When I insert my...

When I insert my disc into my computer I dont get any prompts on my computer screen. What am I doing wrong or what do I do next to get prompts on my screen.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I have an HP Pavillion 500

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Cant remember so give me some options

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Yes on the updates but they are done automatically (not by me)

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/22/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 3 months ago

Can we do a remote session so i can fix this for you?

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