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I forgot my password for my Ipad. How do I receive it? about…

Customer Question
I forgot my password...

I forgot my password ***** my Ipad. How do I receive it?

Technician's Assistant: When did you last change your password ***** Apple ID?

About two years ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/22/2018
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago

Can I have the trusted phone which ends with ‎(•••) •••-••10?

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago

You can now reset your password ***** your iPhone. A message with instructions has been sent to iPhone (iPhone 5). If you don't have an access to this iPhone5. Please let me know.

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