Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I'm not sure what's happened. In December 2017 I kept

Customer Question
Hi, I'm not sure...

Hi, I'm not sure what's happened. In December 2017 I kept getting notices that my "drivers" needed updated, it was from SLIMWARE/Driver Update, they said they were a Microsoft 10 Partner.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

ASUS R554l sERIES

Technician's Assistant: What have you tried so far with your computer?

360-DEGREE FLIP

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes, I'm having touble explaining it ... give me a minute please.

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
3/22/2018
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
Experience: MCP, RHCE
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Slimware is not from Microsoft and i do not recommend you to run such third party application to update drivers or optimize system.

Are you currently facing any issues on your computer?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Just purchased windows 10 home ,b4 installing error meesage
just purchased windows 10 home ,b4 installing error meesage saying I can't install win 10 ,but upgrade bios,even though I'm running win now. … read more
Domijones Manalo
Domijones Manalo
B. S. in Computer Technology
27 satisfied customers
I HAVE INSTALLED SOME DRIVER UPDATE PROBLEM FROM SLIMWARE ON
I HAVE INSTALLED SOME DRIVER UPDATE PROBLEM FROM SLIMWARE ON wEDNESDAY AND UPDATED SOME DRIVER AS PER THE DRIVER UPDATE PROGRAM ASKED. THEN I HAVE DIFFICULTIES ON STARTING THE COMPUTER, AND THE COMPUT… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I purchased Slimware software, who advertises that they are
I purchased Slimware software, who advertises that they are a gold partner of Microsoft, and renewed my contract with them before I realized that they installed every driver as 32 bit when my computer… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Slimware is telling me - often -that my drivers need to be
Slimware is telling me - often -that my drivers need to be updated. I doubt their veracity and have been told that I should go to my computer manufacturer's site to ask this question. Can you help? … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
2 days ago l had a Microsoft popup saying microsoft updates.
2 days ago l had a Microsoft popup saying microsoft updates. l clicked on it and it said l had 8 drives that needed updating . l clicked on it and it gave me 3 options. l clicked on the 3rd because my… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I'm wondering if I can cancel payment for subscribing to
I'm wondering if I can cancel payment for subscribing to Slimware Driver Update. I thought the update notice was from Toshiba, the brand of my computer, but after showing payment, Slimware Driver Upda… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I just purchased Asus Flagship Premium 360° Flip 2-in-1
i just purchased Asus Flagship Premium 360° Flip 2-in-1 15.6" FHD Touchscreen Laptop - Intel Core i5-7200U up to 3.1 GHz, 12GB DDR4, 1TB HDD, 802.11ac, Bluetooth, Webcam, HDMI, USB 3.0, Windows 10 Hom… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I would prefer that I have nothing to do with any slimware
I would prefer that I have nothing to do with any slimware in my computer! I would prefer that it is removed from my computer! My issues with slimware are very justified. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
1. My pc says there are connections available. 2. Your
2. Your system is hung on password ***** is 20 characters long. ypur syste is giving a message that says "Your password ***** be at least 6 characters long" … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
I got a new hard drive and they loaded windows 10 in it. It
I got a new hard drive and they loaded windows 10 in it. It has issues with shut down and sleeping. My son-in-law says I need Windows 10 drivers specific for the Q301L notebook, but I'm not able to fi… read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I need a sound (audio) driver for my seven year old Asus
Good morning Pearl, I need a sound (audio) driver for my seven year old Asus Essentio Series computer can you help? … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I have a message on my google home page saying it's from
I have a message on my google home page saying it's from Microsoft and that I have a virus on my computer and to not shut it down and to call this phone number I called and they want $190.00 to instal… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Why would my other ASUS laptop decide, at about 9:45 am this
Why would my other ASUS laptop decide, at about 9:45 am this easter morning, decide (while I was deleting unwanted clutter emails) decide that, all of a sudden, while plugged into wall electricity, de… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
We believe our computers and phones are being hacked. The
We believe our computers and phones are being hacked. … read more
Mr.Med
Mr.Med
1,190 satisfied customers
I have a ASUS HP Pavillion Elite m9340f PC model k53e. I was
Chris i have a ASUS HP Pavillion Elite m9340f PC model k53e. I was trying to upgrade to 10 and receiving Display Error i went in to delete grafic driver and should have unchecked the box about removin… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have an ASUS 1015PE ATOMN450/2GB/160GB EEC PC Seashell
I have an ASUS 1015PE ATOMN450/2GB/160GB EEC PC Seashell Series Netbook. I use when traveling for personal use. I download Windows 10 and after install receiving error message 'missing acpi driver - p… read more
A. Stevens
A. Stevens
66 satisfied customers
I have a Dell - Windows 7 home prem. Product Key XXXX
I have a Dell - Windows 7 home prem. Product Key XXXXX It has been giving me troubles for about 3 weeks and I have not been able to figure out how to end them. While they seem minor they have become v… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I just bought an Asus G60 gaming laptop (republic of gamers)
I just bought an Asus G60 gaming laptop (republic of gamers) that has an Nvidia Geforce GTS 360M graphics card. I'm running win 7 home premium 64 bit. This laptop just came out a month or so ago as di… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x