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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My new Mac don't not open cause i forgot password this is my

Customer Question

My new Mac don't not open cause i forgot password ***** is my old one I'm on now
JA: When did you last change your password ***** Apple ID?
Customer: On new one about 3 month age it was brand new. still use old one.
JA: Did you try resetting through Apple's online account reset tool?
Customer: No i have not
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no thanks
Submitted: 8 months ago.
Category: Computer
Expert:  John Lohr replied 8 months ago.

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

What kind of mac is your new one?

Customer: replied 8 months ago.
Boy I'm not sure its same one as my old one just have not set it up other than put a password
Expert:  John Lohr replied 8 months ago.

Is it a laptop or desktop?