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My new Mac don't not open cause i forgot password this is my…

Customer Question
My new Mac don't...

My new Mac don't not open cause i forgot password ***** is my old one I'm on now

Technician's Assistant: When did you last change your password ***** Apple ID?

On new one about 3 month age it was brand new. still use old one.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No i have not

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 3 months ago.Category: Computer
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Answered in 2 minutes by:
3/22/2018
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 3 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 719
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

What kind of mac is your new one?

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Customer reply replied 3 months ago
Boy I'm not sure its same one as my old one just have not set it up other than put a password
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 3 months ago

Is it a laptop or desktop?

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