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I can not get kaspersky to load. Today. I made a did a bad…

I can not get...

I can not get kaspersky to load

Technician's Assistant: When could you last open your Kaspersky software?

Today

Technician's Assistant: Did you recently update your software or Operating System (OS)?

I made a did a bad thing i restored computor ysterday and ht restore to original windows 7

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I lost all my data and would like to get it back

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Answered in 3 minutes by:
3/22/2018
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 706
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.
I am sorry to hear that you are facing such trouble with your
What exactly are you having trouble with?

Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 706
Experience: Resolution Specialist at Wipro Bpo Services
Verified
Moses C and 87 other Computer Specialists are ready to help you
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Customer reply replied 1 month ago
Lost all data and can not load internet secuity
Customer reply replied 1 month ago
Ok

Loading kaspersky from a disk or from a dowloded setup file?

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http://www.justanswer.com/remotedesktop/join.aspx?Session=58e0a008-26a1-4c63-8ed1-35a92b1a93d4

To get started with our SECURE REMOTE ASSISTANCE session, please click on the link above:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected.

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Customer reply replied 1 month ago
Need to restore to last week
Customer reply replied 1 month ago
Set up file
Customer reply replied 1 month ago
Can I get restore to last week

Click on the remote link which is given on the top and follow the remote connect steps and i will fix it for you.l

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Customer reply replied 1 month ago
Tell me what to do
Customer reply replied 1 month ago
Ok I have just answer on computor
Customer reply replied 1 month ago
R u there?

yes i am waiting for you to follow the remote steps and connect to the remote screen

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Customer reply replied 1 month ago
Did I do it wright
Customer reply replied 1 month ago
Says con not open link

Are you on a Mac or a windows computer?

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Customer reply replied 1 month ago
Windows 7

hold on i will give you a new linl

Ask Your Own Computer Question
Ask Your Own Computer Question

To get started with our SECURE REMOTE ASSISTANCE session, please click on the link above:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected.

Ask Your Own Computer Question

any problem following the steps let me know.

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Customer reply replied 1 month ago
I hit accept and nothing happens

dont worry i will give you another remote link

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Customer reply replied 1 month ago
K sorry
Ask Your Own Computer Question

click on the link and install remotepc on your computer and let me know when it on.

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Customer reply replied 1 month ago
Will not work

i have given you 3 different remote links and its not possible that none work.

Tell me the make and model of the computer

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Customer reply replied 1 month ago
H.p.

model

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Customer reply replied 1 month ago
Pavilion slimline widows 7
Customer reply replied 1 month ago
Can u get on computor on line

When you click on the link it will dowload a file remotepc all you have to do is doubleclick and install it once done let me know the partner access id and the key

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Customer reply replied 1 month ago
I have I phone 6 it will not load
Customer reply replied 1 month ago
Sorry
Customer reply replied 1 month ago
On your web sight can u load me
Customer reply replied 1 month ago
I am on your sight now
Customer reply replied 1 month ago
ru there now
Customer reply replied 1 month ago
maybe this will work

on which website are you in?

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try to go into this website https://www.remotepc.com/download.htm

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Customer reply replied 1 month ago
Just answer

remote will not work from justanswer site you need to get to this link

http://https://www.remotepc.com/download.htm

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Customer reply replied 1 month ago
I am there

at the bottom you see for pc and mac select windows and download and install the file

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Customer reply replied 1 month ago
Says can not load

are you not the administrator to the computer?

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Customer reply replied 1 month ago
It will not accept address as u write it
Customer reply replied 1 month ago
I have it now what
Customer reply replied 1 month ago
Do I need to sign in

you dont need to sign in all you have to do is download the file and run

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Customer reply replied 1 month ago
Will not download

any error?

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Customer reply replied 1 month ago
It says granting remote accsese cimputor
Customer reply replied 1 month ago
But can not make it work

can you take a picture of the screen and post it here using your cell phone

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Customer reply replied 1 month ago
Downloading netframeork
Customer reply replied 1 month ago
Framwork

dotnet framework is very much needed let it install

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Customer reply replied 1 month ago
Asking id

asking what id?

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can you try download the Elsinore remote now if dotnet has been installed and the computer restarted

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Customer reply replied 1 month ago
Personal id
Customer reply replied 1 month ago
Says your on this computor

it must be asking for windows login and password ***** ***** it

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Customer reply replied 1 month ago
Asking for partner code
Customer reply replied 1 month ago
Says computor not acssesed

you will see click on provide one time access

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give me the access id and the key

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Customer reply replied 1 month ago
498938390092. 2759
Customer reply replied 1 month ago
We r sure having a time !!!!!!

now allow the connection if you get a popup

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I am connected now

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Customer reply replied 1 month ago
Yea

i will be taking the mouse control to work on it.

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Customer reply replied 1 month ago
u look good

open the Kaspersky file

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please open the Kaspersky file

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are you there?

Ask Your Own Computer Question

you want me to install Kaspersky internet secururity is that correct?

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Customer reply replied 1 month ago
if u can reset computor back a few days to get lost info

i have to check if restore dates are available or not and if its not available then i install Kaspersky

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Customer reply replied 1 month ago
restore a few days back to all lost dta

ok

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Customer reply replied 1 month ago
Thanks a lot

21 and 22nd is only available to restore

Ask Your Own Computer Question

let me know what needs to be done

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Customer reply replied 1 month ago
Anyway to laterdate
Customer reply replied 1 month ago
I lost pictures and documents
Customer reply replied 1 month ago
Can u reset

no i am sorry the system restore is done automatically by windows or you do it manually to create system restore.

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Customer reply replied 1 month ago
no hope?

i am sorry there is not other way.

Ask Your Own Computer Question

you said you lost pictures did you delete them?

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Customer reply replied 1 month ago
lost when restore to windows 7

i am sorry to say but there is no way you can get it back.

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i can install kaspersky internet security

Ask Your Own Computer Question
Customer reply replied 1 month ago
I did it 2 days ago and lost everything guess i am stuck
Customer reply replied 1 month ago
ok

Its installed and working now

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Customer reply replied 1 month ago
ok
3

anything else you want me to install?

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Customer reply replied 1 month ago
Primer canon 2922
Customer reply replied 1 month ago
Mg 2922
Customer reply replied 1 month ago
canon printer mg2922

what is the problem with the printer?

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Customer reply replied 1 month ago
does not work now

is it connected to the computer on usb?

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Customer reply replied 1 month ago
on

ok i will check and install it

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Customer reply replied 1 month ago
Okthanks

did it print?

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Customer reply replied 1 month ago
done

did it print?

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Customer reply replied 1 month ago
Done thanks for all

Thanks and i will exit from the remote screen now all the controls are yours now.

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Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 706
706 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

Moses C is online now

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