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I've forgotten my code for my older kindle. I was using it…

I've forgotten my code...

I've forgotten my code for my older kindle

Technician's Assistant: When could you last access your Kindle?

I was using it till about two weeks ago when I ordered the larger one. But I want the older one to carry on my purse

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

I Dont Knn

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No, that's basic

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Answered in 1 minute by:
3/22/2018
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 706
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Which Kindle do you own?

Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 706
Experience: Network Engineer at USAF
Verified
Samuel NetEngineer and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
I think it's a fire 7 but because i can't get into it, I can't see the info
Customer reply replied 3 months ago
what happens now????

One moment please.

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  1. On the lock screen, swipe from the right side edge of the screen.
  2. Enter an incorrect password ***** PIN (at least characters in length) five times. You will be prompted to reset your device or wait 30 seconds to try again.
  3. Tap Reset to reset your device to factory defaults.

Important: Resetting your Kindle Fire will remove all content downloaded to it. Any content you purchased from Amazon is saved to your Kindle Library in the Cloud and will remain in the Cloud. You can download that content again if you register your Kindle Fire to your account again.

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Customer reply replied 3 months ago
i'm not getting any prompts

Have you entered an incorrect password ***** times?

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Customer reply replied 3 months ago
it worked. thanks for your help

Awesome!

Hope you have a wonderful day!
Sam

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Samuel NetEngineer, Computer Hardware Engineer
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Satisfied Customers: 706
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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

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