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I am trying to download from Brother USA and getting stopped…

I am trying to...

I am trying to download from Brother USA and getting stopped a virus detected. But, Brother say this is a false positive, how do I download this file

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Window 10,

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just now, not tried anything

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Can I turn off the virus (defender) protector for a short while?

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Answered in 1 minute by:
3/22/2018
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,845
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What's the model of your Brother printer?

Yes, you can. Are you able to download anything else on your computer?
Please reply at the box below. Thank you,

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Customer reply replied 4 months ago
It is a embroidery machine download. No other issues
Customer reply replied 4 months ago
It is PED-Basic - can I turn off virus protector, if so how

Do you have Windows Defender or Bitdefender, etc.?

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,845
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
Ask your own question now

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/ybb6v6xm
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,845
40,845 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

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