Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I paid for Microsoft office and would like to share it with…

Customer Question
I paid for Microsoft...

I paid for Microsoft office and would like to share it with a family me3mber so far I've been unable to do this

Technician's Assistant: When we are ready I'll take you to the appropriate web page.

I went into the appropriate web page and followed the prompts the last response I received was "we are unable to process your request at this time"

Technician's Assistant: What application are you using?

I have a Surpace Pro 4

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I just need to include my family member to my Microsoft Office subscription

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
3/22/2018
Tech Support Specialist: John, Computer Support Specialist replied 3 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
Experience: MCP, RHCE
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Could you please let me know which version of Microsoft office you have ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have an Microsoft account on my daughter's PC. I've using
I have an Microsoft account on my daughter's PC. I've using it for several days during my visit. All of a sudden it tells me I'm entering the wrong Password. I know I'm using the correct one. My Micro… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I would like to add microsoft word to my computer. I have
for some reason, it seems tom be gone from my computer … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I purchased 365 persoally the 5 pack. I istalled oe usesage
I purchased 365 persoally the 5 pack. I istalled oe usesage on this compute which belogs to a perso I do persoal bookkeeping for. THEN whe paying their AMeX bill I found a charge for a 5 pack o their … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How do I pay the subscription price I have been given? I am
How do I pay the subscription price I have been given? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
997 satisfied customers
I ordered a kit for Ancestry.com and paid with my Visa card
I ordered a kit for Ancestry.com and paid with my Visa card number. I've had no confirmation and have had not kid. What's up? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My charity has received approval from MS for the donation of
My charity has received approval from MS for the donation of 3 Windows 10 licenses and three MS Office licenses and have paid MS for the discounted prices. In attempting to download the software, I ha… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I need help with family sharing. 2 apple 8's ios 11 + and an
i am the family organized and an old email is being used for family sharing - i want to change it on family member devices don't know what happened … read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
30 satisfied customers
I just got a message on the opening of my windows 10 family
I just got a message on the opening of my windows 10 family model on my new computer from TDG bought here in montreal this spring, it said that my subscription was due for renewal, is that true or bul… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My MS365 account was charged twice in a 10 day period. I
My MS365 account was charged twice in a 10 day period. I tried to log into my account and it says my ID does not exist. I have been using this ID for several years with my MS account so I don't unders… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
997 satisfied customers
I just joined Apple Music-Family Plan. I cannot figure out
I just joined Apple Music-Family Plan. I cannot figure out how to 1) turn the service on to my iPhone 5s or 2) how to let my family members use it?… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
My 18 year old msn.com email account was blocked last Wednesday--I
My 18 year old msn.com email account was blocked last Wednesday--I have tried to get back in over 15 times-same old stuff over and over--I cannot acces over 600 emailaddess--personal, files, billing f… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
i keep getting notice that an installation package for the
i keep getting notice that an installation package for the product STATUS cannot be found and then goes on to say try using a valid copy of status.msi. I don't know what this is… read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
I have been using Microsoft Office 2010 for about a year now.
I have been using Microsoft Office 2010 for about a year now. All of a sudden, when I open an Office program, it acts as if it has to download something before it will open and then it freezes - no re… read more
John-Engineer
John-Engineer
Software engg.
Bachelor\u0027s Degree
9 satisfied customers
my account was hacked into and I went through the recovery
my account was hacked into and I went through the recovery process i have yet to receive a response, which I need because this person is writing to my family members asking for money, and I have perso… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
how do I use Outlook on a home network such that each family
how do I use Outlook on a home network such that each family member can see the same emails, contacts etc? I have am used to GoldMine which syncs emails contacts data and email attachments tec between… read more
LAMicrosoftPro
LAMicrosoftPro
Managing Partner
Bachelor\u0027s Degree
14 satisfied customers
I recently bought a new desktop computer that has Mcafee Internet
I recently bought a new desktop computer that has Mcafee Internet security installed, however my subscription expires in 4 days. I've tried to renew it but there is an email address on the panel that … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have a questionnair / survey form that I need to make into
I have a questionnair / survey form that I need to make into a database. the form starts off withinformation about the person completeing the form, them goes into 24 questions. Each question either ha… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
On my HP Pavilion Lap Top computer, I continue to get a
On my HP Pavilion Lap Top computer, I continue to get a pop up notice that says: "The feature you are trying to use is on a CD Rom or other removable disk that is not available." How can I get rid of … read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x