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Our old Acer gives us the message that we have a hard disk…

Our old Acer gives...

Our old Acer gives us the message that we have a hard disk error, Disk name: ST31000528AS Volume :C:

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

ACER ATI, Windows 7, Home Premium,64-bit, Intel Core i5, processor 650, AM5811-E1512. Hoping that this will tell you what you n to know.

Technician's Assistant: What have you tried so far with your computer?

I bought a hard drive backup and backed everything up. I only know that the computer has a problem with deleting right now.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Maybe only that I think that I have way too much information on the computer right now.

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Answered in 5 minutes by:
3/22/2018
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Keep in mind that we are not a free service and require payment for our work, which is guaranteed. If you do not wish to pay for our assistance - please let me know now.
You may see some automatic pop-up with offers for Membership or Remote Assistance, please ignore or close them if you do not want it. I have no control over those offers.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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How old is the computer and what is its serial number?

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Customer reply replied 4 months ago
It could be 7 years old. I wonder if serial # is AM5811-E1512?

ok, so what do you want to do at this point? do you need a link to a new drive online?

UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified
UranIT and 87 other Computer Specialists are ready to help you
Ask your own question now

ok, so what do you want to do at this point? do you need a link to a new drive online? Or do you want me to remote into your PC and open link to the store online for you?

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Customer reply replied 4 months ago
please, if you can fix it for $52 I will be grateful.

Hard drives cannot be fixed. they need to be replaced. I can only give you link online where you can buy one

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Customer reply replied 4 months ago
Sorry, we may need to buy a new computer instead. I assume you will only charge the $5 then. Thank you!

If you know how to replace hard drive and reinstall everything - then best way to buy hard drive online

. if not, then its best to bring to local PC shop and they can replace it there for you. i can provide address for a local PC shop if you provide me with your city and index

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Customer reply replied 4 months ago
No thank you, ***** ***** take care of things myself. Thank you!

sure, good luck

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Customer reply replied 4 months ago
I talked to PC MasterCard. I agreed to pay you $52 for the Secure Remote Assistance, which never happened, why I will not pay $52. Thank you, Anna

Talk to our customer service. You do not need to pay for Remote Assistance since it was never done or needed.

their number:(###) ###-####/p>

Good luck

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Customer reply replied 4 months ago
Thank you Serge! I talked to customer Service , and they will refund the money, which should not have been charged in the first place.
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