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My girlfriend X-friend has stolen my identity. The phone…

Customer Question
My girlfriend X-friend has...

My girlfriend X-friend has stolen my identity. The phone number you have on

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

File is my cell that works in the states. You can call my landline #*******. Well that work?

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

It's just a prepaid phone card. I am in Mexico.

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
What I want to do is to change my password ***** she can't get into my mail or see anything that's in my account. I can't do it with my cell phone but I have a Magic Jack landline that you could call to give me a pass code so I can keep her out of here. The Number is(###) ###-#### How hard can that be?
Customer reply replied 3 months ago
the number is(###) ###-####
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
I sent my Visa Card earlier for $5.00
Answered in 4 hours by:
3/22/2018
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,165
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

To update your MagicJack account password:

Go to https://my.magicjack.com/?_ga=2.238110274.396924222.1521703843-54882319.1521703843 and log into your account using the e-mail address and password ***** used when you registered your magicJack. Under the “My Account” tab click the “Manage Login” link and change the account email and password.

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Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

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Pete.

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Customer reply replied 2 months ago
never got it taken care of
Tech Support Specialist: Pete, Computer Engineer replied 2 months ago

Were you able to get logged in to your MagicJack account ok?

Please let me know what further assistance you require?

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Customer reply replied 2 months ago
they didn't have the same password ***** username
Tech Support Specialist: Pete, Computer Engineer replied 2 months ago

Ok, then you will need to enter the email address here to reset the password:
https://my.magicjack.com/?_ga=2.238110274.396924222.1521703843-54882319.1521703843

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

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Tech Support Specialist: Pete, Computer Engineer replied 2 months ago

Hi, just following up on your question - did my answer help?

If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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