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I am not sure if you are the correct area - I have hangouts…

Customer Question
I am not sure...

I am not sure if you are the correct area - I have hangouts on my i phone 7 but cannot receive or transmit the voice but have the pictorial. Is there something I can do to set that up or is that a limitation with the software or my phone?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I keep updating but am not sure - I am not real good with the newer technology

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I just started with hangouts and have never had the audio during video connections

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just found the location of software on my apple phone 11.2.6

Submitted: 4 months ago.Category: Computer
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Answered in 4 hours by:
3/22/2018
Tech Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,360
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 3 months ago

You can ignore any automated remote assistance offers that may pop up - they are sent automatically by the site and not by me, and will not work in this case.

-

First, try restarting the phone.

If that doesn't work, try reinstalling Hangouts.

If it still doesn't work, let me know:

  • Did Hangouts work ok previously for you?
  • Have you installed any updates recently?
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