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I can't seem to get my user name to work for aol. Hp

Customer Question
Hi, i can't seem...

Hi, i can't seem to get my user name to work for aol

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp notebook

Technician's Assistant: What's the model and Operating System (OS) of your HP?

How do i find that out?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your HP? Have you installed any updates recently?

Updates just happen, not sure

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No ty

Submitted: 4 months ago.Category: Computer
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Answered in 4 minutes by:
3/22/2018
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,777
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Let me know when you are ready

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Customer reply replied 4 months ago
ok i'm ready
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Are you messaging me from windows pc?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

awaiting reply

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Thank you for requesting secure remote session. We can speed up the process by having secure remote session.

Request you to download and run secure remote tool from below link

Click here to download file

Double click to run file after download

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Customer reply replied 4 months ago
i need to cancel remote assistances, how do i do that?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Are you not able to run the tool

Ask Your Own Computer Question
Customer reply replied 4 months ago
no i cannot run, i think because of my settings
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

what does it says when you run tool

Ask Your Own Computer Question
Customer reply replied 4 months ago
it says i have to go to app store to get app. can't i just turn that off some how
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Hope you message me from Windows PC, right?

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Customer reply replied 4 months ago
u send me text messages, but i am on my laptop
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

ok..

Click here to download tool again

tell me what appear when you click link

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Customer reply replied 4 months ago
i turned it off, figured that one out, now what
Customer reply replied 4 months ago
i saved it and i ran it
Customer reply replied 4 months ago
it won't except my payment info, can i just cancel? is there 800 number i can call to cancel all of this??
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Are you still there

Ask Your Own Computer Question
Customer reply replied 4 months ago
i am still here, how do i cancel all of this
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