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I am using Windows 10 on a surface laptop and want to use…

Customer Question
I am using Windows...

I am using Windows 10 on a surface laptop and want to use Mendeley reference program. Mendeley says it can't be installed in Office since my versioin doesn't support click-to-run. Can you help?

Technician's Assistant: What have you tried so far with your Surface laptop? Have you installed any updates recently?

Yes, updated yesterday - laptop received yesterday

Submitted: 4 months ago.Category: Computer
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Answered in 6 minutes by:
3/22/2018
Tech Support Specialist: Aaron B, Computer Support Specialist replied 4 months ago
Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 550
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can try to assist you. What version of Mendeley are you trying to install? For example Mendeley Desktop v1.17.13.

Also, what version of Microsoft office are you using? For example Microsoft Office 2010, 2013, 2016, etc.

Thanks,

Aaron

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