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I HAVE FIREFOX MOZILLA & WHEN I TRY TO GO ON THE INTERNET I…

Customer Question
I HAVE FIREFOX MOZILLA...

I HAVE FIREFOX MOZILLA & WHEN I TRY TO GO ON THE INTERNET I GET THIS NOTE: SECURE CONNECTION FAILED An error occurred during a connection to secure.ally.com SSL peer reports incorrect Message Authentication Code. Error code: SSL-ERROR-BAD-MAC-ALERT.

Technician's Assistant: When did you last update Firefox?

THIS EVENING ABT. 7PM

Technician's Assistant: What have you tried so far with your Firefox?

I WAS ABLE TO GET ONTO MY E.MAIL & MY ALLY ACCOUNT ONCE BUT I TRIED A LITTLE WHILE AGO & GOT THE ERROR MESSAGE.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I DON'T THINK SO AS OF NOW. YOU CAN GET ME CONNECTED?

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/21/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,057
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Can we do a remote session so i can check this for you?

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Customer reply replied 4 months ago
I DON'T KNOW WHAT YOU MEAN BY A REMOTE SESSION
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Remote session means i can connect to your computer to check and fix the issue

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