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Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 296
Experience:  IT Consultant
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Can you answer a question about my Moto Lenovo phone? I

Customer Question

Can you answer a question about my Moto Lenovo phone?
JA: What Lenovo model do you have?
Customer: I don't know. Where should I look for the info?
JA: The Smartphone Technician will be able to walk you through that. What Operating System (OS) are you running on your Moto?
Customer: Android.
JA: How long has this been going on with your Moto? What have you tried so far?
Customer: It started today, I think. I have tried installing the latest Android update, have looked in Device Help. The problem is that when I try to send a text message the message doesn't get sent and I get a message saying "Message Blocking is active"
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No--I'm really at a bit of a loss about this. Thank you
Submitted: 8 months ago.
Category: Computer
Customer: replied 8 months ago.
Are you there?
Customer: replied 8 months ago.
I found the info. Moto Model G4, Android version 7.0
Expert:  Fran replied 8 months ago.

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

Expert:  Fran replied 8 months ago.

Who is your service provider?

Expert:  Fran replied 8 months ago.

Are you able to send a text to yourself?

Customer: replied 8 months ago.
While I was waiting, I went to the T-Mobile website and discovered I was out of pre-paid minutes; I paid for some; and a text was sent. Thanks again. Problem seems to be solved.
Expert:  Fran replied 8 months ago.

Great. Thanks