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Purchases Downloadable MS Office 2016 Pro. Trouble

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HI: Purchases Downloadable...

HI: Purchases Downloadable MS Office 2016 Pro. Trouble Installing. E/C###-##-####(12030). Win 10 32 Bit most recent upgrade. Phenom II S2 550 3.10 GHz. 8 GB RAM. M68 S2 Motherboard. HELP!

Technician's Assistant: What's the brand and model of your computer?

It is an AMD with Phenom II X2 550 Chip: 64 Bit Chip/ operating at 32 bit.

Technician's Assistant: What X2 model do you have?

Phenom ii X2 550 is the Chip ID Number.

Technician's Assistant: What have you tried so far with your X2 media player?

No No! not a media player. X2 is the Chip Number of the Processor. I have uninstalled my Office 2003 and turned off my Norton's Utilities.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

My problem: Can't get Office Pro 2016 to install. The Error Code should give you a hint as to my problem. Thanks!

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/21/2018
Tech Support Specialist: Joshua Gransbury, Computer Hardware Engineer replied 4 months ago
Joshua Gransbury
Joshua Gransbury, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 93
Experience: Tier 2 Managed IT Technician at Usherwood Office technology
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When you downloaded office did you download the 32 bit version or the 64 bit?
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