Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I use Windows 7 and VLC player. All of a sudden my videos…

I use Windows 7 and...
I use Windows 7 and VLC player. All of a sudden my videos play and the audio works but the screen is black. What happened and how do I fix it?
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/21/2018
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,501
Experience: Over 10 years of professional experience.
Verified

Hello,

My name is***** will be the person helping you today.

Are you having this problem with all videos played through the VLC player?

Ask Your Own Computer Question
Customer reply replied 5 months ago
No, but the great majority of them. Only a few still play correctly.
Customer reply replied 5 months ago
Can you give me a fix without remotely connecting?

Have you tried uninstalling and reinstalling VLC?

Ask Your Own Computer Question
Customer reply replied 5 months ago
sir, I did so 2 hours ago and now everything is working good. I guess somehow the VLC program got corrupted.Thanks for your help.

You are most welcome. Thank you for your time. If you have any problems in the future, please let me know.

My goal is to give you the best experience possible. I hope that I have earned a 5 star rating. Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Rating does not stop you from getting back to me in the event you need me. It has been a pleasure assisting you today.

Thank you,
***** *****

Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,501
Experience: Over 10 years of professional experience.
Verified
Jason Jones and 87 other Computer Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,501
19,501 Satisfied Customers
Experience: Over 10 years of professional experience.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I HAVE AN IN HOME BUSINESS AND I NEED TO WATCH TRAINING AND
I HAVE AN IN HOME BUSINESS AND I NEED TO WATCH TRAINING AND MY WINDOWS MEDIA PLAYER GIVES ME A MESSAGEI: You got an error message while using Windows Media Player. Unfortunately, specific info about t… read more
Moses C
Moses C
Bsc
821 satisfied customers
I am having an issue with voicemail attachments in Gmail
Hi, I am having an issue with voicemail attachments in Gmail opening in Groove Music on my Windows 10 laptop. When I click the "download" arrow on the .wav attachment it opens in Groove Music. This wo… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
When I play mp4 video file, says needs codec and audio won't
when I play mp4 video file, says needs codec and audio won't work but video. the same file works good at my home computer but work computer. please advise how to get the right codec and fix this issue… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a Dell Inspiron laptop with Intel Core I3 and running
I have a Dell Inspiron laptop with Intel Core I3 and running Windows 7. My Widows Media Player does not run a large selection of video files and I would like to change my default player to Sync Up whi… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
just downloaded hirez audio files in flac but they wont play
just downloaded hirez audio files in flac but they wont play correctly on my ASUS windows 7. how do i upgrade the sound card to play flac at 24/192?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
hi i cant get a video file i have to play correctly.......when
hi i cant get a video file i have to play correctly.......when i open the file it automatically opens with windows media guide but i get a screensaver like view.......how do i remedy this situation?… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Heres the scenario Im trying to prevent: I hibernate my
Here's the scenario I'm trying to prevent: I hibernate my windows 7 home premium notebook while a video is playing in vlc player. Then I turn on my notebook two hours later and it resumes to the login… read more
Mark
Mark
High School or GED
640 satisfied customers
I have a Dell Inspiron 531S home computer with Windows Vista.
I have a Dell Inspiron 531S home computer with Windows Vista. Problem is that I cannot get sound when playing a DVD - I have checked Media Player to be sure it's not on mute, and it's not. What's wron… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
I have downloaded .mts and .m2ts HD video files from my Sony
I have downloaded .mts and .m2ts HD video files from my Sony Handycam Camera to my My Videos folder. I have been able to play these in windows media player just fine for ~1 year. Then starting about 3… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
I have Windows 7 PC, use to hear audio/video lectures using
I have Windows 7 PC, use to hear audio/video lectures using the Windows Media Player. All of a sudden when I try to play the same lectures I am getting following message. Please advice me on this. Win… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
When using Windows Media Player, the audio of my videos uploaded
When using Windows Media Player, the audio of my videos uploaded from my cell phone (Verizon) & certian audio files(qcp) will not play. I've tried updating everything w/windows updates, I think i upda… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I can not find an answer or a fix for this problem. why does
I can not find an answer or a fix for this problem. why does my Media Player have a BLACK scren??. Because of this problem I have done the following. I have WindowsXP Home Edition installed. I have th… read more
Omer Mushahwar
Omer Mushahwar
Bachelor\u0027s Degree
237 satisfied customers
When I boot up my computer I get a message that its trying
When I boot up my computer I get a message that it's trying to configure Document Viewer and says to insert Document Viewer Disc (which I never had). Then I get error 1706 that states Windows Installe… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Hi, I want to play M4a files (that I have copied off my
Hi, I want to play M4a files (that I have copied off my iPod onto my PC), on Windows Media Player. How can I do this please? Natalie… read more
technical114
technical114
I.T. Manager & Electronic's Supervisor
Anastasiadi school for Electronics
12 satisfied customers
When I click on an email attachment that contains both sound
When I click on an email attachment that contains both sound and video, I get a black box in the upper left of my screen that plays audio only - no video. I want to also get the video. help… read more
AndrewR
AndrewR
Vocational, Technical or Trade Scho
207 satisfied customers
Hello, I dont know much about computers. All of a sudden
Hello, I don't know much about computers. All of a sudden I'm not able to Play some audio lectures I had saved in my documents. In the past I would simply double click the document/item and the lectur… read more
Dharmendra
Dharmendra
Master\u0027s Degree
275 satisfied customers
Just aquired an ACER aspire 5335. When I try to play a DVD
Just aquired an ACER aspire 5335. When I try to play a DVD on the Microsoft Media Player it displays correctly but I get no sound. I get the error message- "Audio format is not supported by the curren… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
My monitor is not old and is a 22 Samsung. All the
My monitor is not old and is a 22" Samsung. All the sudden a few months ago, I must have hit the wrong button because I cannot see a DVD playing only hear the sound. The controls are there but no visu… read more
Chandrakant
Chandrakant
Bachelor's Degree
72 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x