Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Suddenly I have "There are currently no power options

Customer Question
Suddenly I have "There...

Suddenly I have "There are currently no power options available message" and I can't restart my laptop

Technician's Assistant: What Operating System (OS) are you running on your laptop?

I'm not sure! I think it's Windows 10 - where can I check it?

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

No

Submitted: 3 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 3 months ago
I have Windows 10 pro OS
Customer reply replied 3 months ago
This is taking too long and I wish to cancel this service immediately and I wish to have the payment stopped.
Answered in 32 minutes by:
3/21/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,078
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can I remote onto your Machine and have a look at your problem?

Ask Your Own Computer Question
Customer reply replied 3 months ago
No. I do NOT want that and I want to stop your service immediately!
Customer reply replied 3 months ago
Please respond
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago

If you don't want remote support we can go with Q & A mode. I will give you suggestions and you should try it yourself. If you do not need Q&A also, let me know. I can file this for refund.

Ask Your Own Computer Question
Customer reply replied 3 months ago
please file for a refund
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 3 months ago

Okay, I will file this for refund. Feel free to come back, if you need any assistance in future.

Ask Your Own Computer Question
Customer reply replied 3 months ago
Thanks
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My Lenovo ideapad 310-15kb is frozen. No cursor. I can
No cursor. I can restart and get to my desktop but with no cursor I can't do anything … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My computer is telling me I need to call immediately due to
my computer is telling me I need to call immediately due to being infected with a virus or spyware … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I need to reset to default settings. Lavano. 3days ihad a
3days ihad a virus and restarted computer to get rid of it … read more
Sheri
Sheri
Bachelor\u0027s Degree
582 satisfied customers
Slow to turn on today. Need diagnosis. It's a Spiron with
Slow to turn on today. Need diagnosis JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: It's a Spiron with windows 10 JA: How long has this been going on with y… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
720 satisfied customers
Since the last update my computer is running supper slow-
Since the last update my computer is running supper slow- and today it opened up with a message that says- we are sorry but your pc is experiencing a error and needs to restart, we are collecting data… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Pearl. I have an EPSON Workforce Pro. WF 4630. 2 blue lights
Hi, Pearl. I have an EPSON Workforce Pro. WF 4630. 2 blue lights are blinking. I clicked on the Wifi set up wizard on the printer, it states that it is Updating. Meanwhile, I can't print from my wirel… read more
Moses C
Moses C
Bsc
764 satisfied customers
I inherited my deceased fiance's computer but don't know the
I inherited my deceased fiance's computer but don't know the password ***** get in. The Geek Squad referred me to a phone number, to no avail. How can I reset the password ***** I can use the computer… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Trying to install Google Chrome on Windows 10 but keep
Trying to install Google Chrome on Windows 10 but keep getting error message … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
New Lenovo laptop stopped working. shipped to me on 8-25-16.
new Lenovo laptop stopped working. shipped to me on 8-25-16. will go on, but nothing else will open.… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I purchased a Lenova thinkpad (w/500 GB harddrive) in Seoul
Hi, I purchased a Lenova thinkpad (w/500 GB harddrive) in Seoul thinking it would be easy to change the language and upgrade to Windows 10 English. It has been impossible. I've tried almost everything… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have a Lenovo Yoga pro 3 and installed windows 10, from
I have a Lenovo Yoga pro 3 and installed windows 10, from 8.1. Now my screen flashes and goes black. Microsoft tried updating the drivers, but the problem persists.… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I am currently running Vista. Thinking about upgrading to
Hi. I am currently running Vista. Thinking about upgrading to Windows 10. Have a large external storage device. (500 gig) I currently have thousands of documents in Word and Adobe saved to My Docs. Pi… read more
Rylan Sharpe
Rylan Sharpe
IT Manager
Master\u0027s Degree
69 satisfied customers
I started the Windows 10 upgrade at 7:20AM EST. It stopped
I started the Windows 10 upgrade at 7:20AM EST. It stopped at 49% during driver upgrade (42%) at 8:10 and is still frozen. What do I do?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have the same problem, except my laptop is the brightness is kinda f
I have the same problem, except my laptop is the brightness is kinda flashing brighter and lesser?… read more
Expert
Expert
My daughter somehow deleted a program needed to start her IBM
My daughter somehow deleted a program needed to start her IBM Think Pad 1858. It is a refurbished laptop running Windows XP and came without a installation disk or start-up guide. What can i do?… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
When I attempt to download Windows XP Pro on one of my older
When I attempt to download Windows XP Pro on one of my older Thinkpad 600x, I get the BSOD "page_fault_in_nonpaged_area" and I can g no further!… read more
mauro.crews
mauro.crews
BS in Information Technology (Senio
3 satisfied customers
My fax facilty throught MS word suddenly has stopped working.
My fax facilty throught MS word suddenly has stopped working. I have checked the modem and that is showing up as working perfectly. What can I do?… read more
Nenad Pasic
Nenad Pasic
IT Manager
Bachelor\u0027s Degree
196 satisfied customers
I replaced a power supply and mobo on a Dell XPS 400. It worked
I replaced a power supply and mobo on a Dell XPS 400. It worked for a little while, but now intermittely restarts. It will also randomly turn on at times as well. Do I have a bad power switch?… read more
adski
adski
11x GCSE, 3x A-Level
82 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x