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JUST CHANGED MY PASSWORD. gOOGLE JUST TOLD ME THAT SOMEONE…

Customer Question
JUST CHANGED MY PASSWORD...

JUST CHANGED MY PASSWORD. gOOGLE JUST TOLD ME THAT SOMEONE JUST HACKED INTO MY

Technician's Assistant: What device or product does this involve?

IPHONE6 5 YEARS OLD

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

IPHONE 6 dONT KNOW WHat system

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

The only one that Verizon gave me

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I was ahving btrouble entering q n ew contact so Google was helping me and asked me to enter a new password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Did they know I just entered a new password ***** my self w/Google. They notified me 10 minutes ago that I should change my password ***** someone else just broke into my system???

Submitted: 4 months ago.Category: Computer
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Answered in 21 minutes by:
3/21/2018
Tech Support Specialist: Robert M., Consultant replied 4 months ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,447
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Hi, I'm Robert and I'll be helping you with your computer question. All I ask in return is that you please give me a 5 star excellent rating.

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Tech Support Specialist: Robert M., Consultant replied 4 months ago

did they give you a link to use to change the password?

that would probably be a scam

or if you were logged out and in again on the phone and it said "somebody accessed your account from a new device" that might have been you.

if you changed your password ***** at the google site i would not worry about the notification.

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Customer reply replied 4 months ago
Someone, perhapd Google themselves asked me for my pazssword adn when I gave it they said it was OK. we've been in contact so many times I am mixed up. If you think I should have you securely connect to my advice I will do so but as I said I am too mixes up withall this interaction????
Tech Support Specialist: Robert M., Consultant replied 4 months ago

i dont know who you are interacting with

it is doubtful it is google they dont generally call people

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Tech Support Specialist: Robert M., Consultant replied 4 months ago

my advice would be to go to

https://mail.google.com/mail/u/0/#settings/accounts

make sure that the account recovery options are correct

and change the password

and dont tell anybody the password.

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