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I don't remember my password. My cell phone. My daughter set…

Customer Question
I don't remember my...

I don't remember my password

Technician's Assistant: What device or product does this involve?

My cell phone. My daughter set it up for me when I purchased the phone at Wal-Mart on March 6th. I assumed she used numbers I always use for a lot of my passwords but I was playing games on my phone I put in my card no. And password ***** would not accept my password

Technician's Assistant: When were you last able to use your phone?

I'm using it now

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

How do i do that? I am not computer or phone savvy at all

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

Ya I asked Wal-Mart for the dumbest smartphone you have

Submitted: 3 months ago.Category: Computer
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Answered in 6 minutes by:
3/21/2018
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the phone?

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Customer reply replied 3 months ago
I called my daughter I think I'm all set thank you
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 3 months ago

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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