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I bought anew phone by by Verizon an 8. All my data was

Customer Question
I bought anew phone...

I bought anew phone by by Verizon an 8. All my data was transferred to my new phone so I thought. I am not able to get my gmail on my new phone. I used my emao

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

Very excellent connection

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Ok, you will have speak a little less tech as I’m not good at this tech stuff

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

What happened , was about a year ago google email address got changed and password ***** I’m don’t know how to unchanged it

Submitted: 3 months ago.Category: Computer
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Answered in 3 minutes by:
3/21/2018
Tech Support Specialist: Brandon Smith,
 replied 3 months ago
Brandon Smith
Category: Computer
Satisfied Customers: 5
Experience: Technical Services Representative. at Covenant Care
Verified
Hi my name is***** would be glad to assist you. Can you still access your email from your computer?
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Customer reply replied 3 months ago
I can access my email on my iPad. I you securely connect to my device will I still find out if my address was changed and password?
Customer reply replied 3 months ago
Please can you tell me if my address and password ***** what I gave you, and will my iPad and phone have the same
Tech Support Specialist: Brandon Smith,
 replied 3 months ago

If you would like i can guide you through resetting your email password ***** order to access it on your ipad. Are you using the Gmail app downloaded from the app store or the default mail app on the ipad?

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Customer reply replied 3 months ago
Not the app from the App Store. Also I tried to access my email from my phone and it said my password ***** wrong.
Customer reply replied 3 months ago
Are we still talking.
Customer reply replied 3 months ago
I’ve already
Tech Support Specialist: Brandon Smith,
 replied 3 months ago

yes sir, I am still here. I think we need to start my recovering your password. start by following this link https://accounts.google.com/signin/recovery

enter your email address and go through the steps that it asks you to do. please let me know if you have any questions

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Tech Support Specialist: Brandon Smith,
 replied 3 months ago

once you have reset the password ***** again and let me know if you still have trouble.

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Customer reply replied 3 months ago

I went account recovery and it was wrong password ***** also sent to lp************and I don’t have any other address but lm**********@gmail.com

Customer reply replied 3 months ago
I tried email address and it google is sending to *****@******.*** I don’t have that address and I don’t what it stand for.
Customer reply replied 3 months ago
are you stil helping me?
Tech Support Specialist: Brandon Smith,
 replied 3 months ago

My True apologies, my internet went out there for a good bit and it took a few minutes to get to come back up... I will research this issue for you and have an answer in a few minutes

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Tech Support Specialist: Brandon Smith,
 replied 3 months ago

I attempted to go through the reset process with the email l********@gmail.com and it stated that the email doesnt exist... is the that email correct?

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Satisfied Customers: 5
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Experience: Technical Services Representative. at Covenant Care

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