Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My laptop keeps powering up to the windows desktop then it…

Customer Question
My laptop keeps powering...

My laptop keeps powering up to the windows desktop then it reboots, powering down on its own, I have restored to factory defaults loaded windows 7 and all security updates. This last for awhile then it does the same thing

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

I do not have a reboot dvd or flash drive

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I purchased the windows 7 professional upgrade but I have had that installed long ago before this stared

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 12 hours by:
3/22/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,276
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the make and model of the laptop?

Please let me know

Thank you

Ask Your Own Computer Question
Customer reply replied 4 months ago
Compaq CQ60-615DX, running windows 7 Professional
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Thanks

When it reboots, does it shut down like normal or it goes off instantly?

Ask Your Own Computer Question
Customer reply replied 4 months ago
it turns off instantly, then reboots to the screen where u select startup mode. It runs fine in safe mode
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Start it in safe mode

Click Start, type in MSCONFIG and press enter.

Click on the Startup Tab and click Disable All.

Click on the Services Tab and click "Hide All Microsoft Services"

Then click Disable All

Click ok, restart and let me know if it then runs correct

Ask Your Own Computer Question
Customer reply replied 4 months ago
I disabled all that you mentioned above and powered it up and down several times, it appears to be working now. should I start enabling items one at a time
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

yes, until you find the culprit and leave that disabled and it will be ok

And thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Computer Question
Customer reply replied 4 months ago
i know its a long shot but any idea on what the culprit may be
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

No sorry as I have no insight into your computer, but it is not one from Microsoft

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,276
47,276 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Blue screen kernel security failure, Lenovo ideapad 109,
Blue screen kernel security failure JA: What's the make and model of your machine? And how long has the screen been an issue? Customer: Lenovo ideapad 109 JA: Have you installed any updates recently? … read more
Richard
Richard
Computer Specialist
IT Manager, Consultant
47,276 satisfied customers
My wife has a Gateway ZX4971G running Windows 7. She was
My wife has a Gateway ZX4971G running Windows 7. She was cleaning off the wireless keyboard and thought she was far enough away from the computer and left the keyboard sensor plugged in and Windows wa… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I purchased an Acer Aspire One last December about 2 months
I purchased an Acer Aspire One last December about 2 months a go I started experiencing slowness starting windows. My work IT person suggested rebooting to factory settings but the Aspire of course do… read more
Thomas
Thomas
IT Specialist
Vocational, Technical or Trade Scho
523 satisfied customers
Hello, when doudle click the application file to install windows
Hello, when doudle click the application file to install windows 7, when it gets halfway through 'unloading the box' , an 'unspecified error' box appears and stops installation! Please help.… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
2,152 satisfied customers
I bought a new Toshiba computer last november with Windows
I bought a new Toshiba computer last november with Windows 7 Home and it has been working fine until last week when after doing a windows upgrade it stopped working, it got to the 'starting windows' p… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have an acer desktop computer a little over 3 years old and
I have an acer desktop computer a little over 3 years old and when it is shutdown or there is power outage it doesn't want to reboot. I can usually keep restarting and get it to work but now it refuse… read more
printerexpert
printerexpert
System Engineer
Master's Degree
1,095 satisfied customers
I am asking about a problem with a new laptop computer that
I am asking about a problem with a new laptop computer that My brother pur from Walmart just a FEW days ago. The problem has been with trying to upgrade to Windows 7 Pro. The computer has kept both OS… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Hi. I have a Toshiba Qosmio G20 with 2 75 Gbyte disks. I wished
Hi. I have a Toshiba Qosmio G20 with 2 75 Gbyte disks. I wished to update to Windows 7 from the original XP version loaded when new. I have a Windows 7 Professional 32bit upgrade disk. When loading th… read more
printerexpert
printerexpert
System Engineer
Master's Degree
1,095 satisfied customers
My ENTIRE computer screen , from start up to the main desktop
My ENTIRE computer screen , from start up to the main desktop page , has a negative image look ,its like a negative of a photo you would take. the enitre screen is stuck that ,way is there a default b… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have a Dell XPS M2010 I have upgraded to Windows 7 1.
I have a Dell XPS M2010 I have upgraded to Windows 7 1. My keyboard has never worked since the upgrade 2. The Search programs and files does not work period 3. Microsoft Office 2010 is unstable I have… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
I need to reformat my hard disk. I have an Aspire 8930G laptop
I need to reformat my hard disk. I have an Aspire 8930G laptop and require the software to get it up and running. I'm using Windows 7… read more
Claws224
Claws224
CIO
5,160 satisfied customers
I have a relatively new lenovo desktop with Windows Vista.
I have a relatively new lenovo desktop with Windows Vista. I restarted the computer and now it won't turn back on. I am getting a PXE-E61: Media test failure, check cable error message. It won't allow… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an HP entertainment notebook thats about 1 1/2 yrs
I have an HP entertainment notebook that's about 1 1/2 yrs old. Ive been having freezing issues over the past few weeks. The screen would freeze the I would get a screen with black slanted lines. I wo… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have been trying to reset my ASUS X50RL laptop - after running
I have been trying to reset my ASUS X50RL laptop - after running the recovery dvd-rom and then the utility/driver disc it then asked me to put disc labelled ( XP Professional service Pack 1 ) in the d… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Black screen with flashing cursor in top left corner help!!
Black screen with flashing cursor in top left corner help!! I upgraded vista to windows 7 - windows worked then restarted computer now I have a black screen with a flashing cursor in top left corner. … read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
Good morning; I received the Windows 7 for my laptop a month
Good morning; I received the Windows 7 for my laptop a month ago and everytime I try to load it when I am finished with disc 2 and go to load disc 3 there is no DVD on my laptop it vanished during the… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
hi, wondered if you can help, i have an acer aspire m5800.
hi, wondered if you can help, i have an acer aspire m5800. It was pre loaded with vista and last night i tried to install windows 7. i tried the custom install as i wanted to remove vista, but now my … read more
Claws224
Claws224
CIO
5,160 satisfied customers
HI I have an acer laptop. Yesterday I logged on as normal
HI I have an acer laptop. Yesterday I logged on as normal and the pc froze. I switched it off again and when it rebooted there was a black screen describing that the disk needed to be checked, it went… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x