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Turbo tax will not load on my computer, premier, it never…

Customer Question
Turbo tax will not...

Turbo tax will not load on my computer

Technician's Assistant: What device or product does this involve?

Premier

Technician's Assistant: When did you last update Premier?

It never gets far enough to update

Submitted: 3 months ago.Category: Computer
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Answered in 5 minutes by:
3/21/2018
Tech Support Specialist: Ameen Khan, Computer Technician replied 3 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Computer
Satisfied Customers: 581
Experience: IT Specialist
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, I have a few questions for you.

What version of operating system do you have on your computer, Windows 7, 10? Mac?

Is this the first time you are installing Turbo Tax Premier? or did you have it previously installed from before and you are trying to open it now?

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Tech Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

If you already had it installed and have the license key, i would recommend uninstalling and re-installing the software

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Tech Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

Kindly update me if uninstalling and re-installing fixed the issue.

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Tech Support Specialist: Ameen Khan, Computer Technician replied 3 months ago

Thank you for allowing me to help you with your Turbotax Software. I want nothing more than you to be 100% satisfied with my assistance. If you need additional information please use the reply box below to let me know. If you are all set and happy with my assistance, please remember to use the stars above, you can give me a 5 star rating :) to rate my assistance so we can close this question out. Thanks

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