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Canon mg6800. cant put wifi connection to printer. Verizon.

Canon mg6800. cant put...

Canon mg6800. cant put wifi connection to printer

Technician's Assistant: Who makes your router?

Verizon

Technician's Assistant: What have you tried so far?

New printer followed steps in menu to lan wireless. don't know which choice. problem is I bought this envy computer bundled with canon printer, under advice of BestBuy salesman and there is no cd disc in computer.

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

Walking through the menu would be great!!!

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Answered in 4 minutes by:
3/21/2018
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,634
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

First, setup wireless on your printer by following the instructions in the link below.

https://support.usa.canon.com/kb/index?page=content&id=ART163277&actp=search&viewlocale=en_US&searchid=1521658862573

After setting up wireless on your printer, download and install the driver (MG6800 series Full Driver & Software Package (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP)) from the link below.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/pixma-mg6820?tab=drivers_downloads

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,634
Experience: Working as tech support specialist with a worldwide computer manufacturer.
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