Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I LOST MY PHONE BY ROBBERY I WANT TO BLOCK THE TELEPONE HELP…

My name is***** and...

My name is***** and I LOST MY PHONE BY ROBBERY I WANT TO BLOCK THE TELEPONE HELP ME AM IN ****** **** **** ****

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

I PHONE 6S

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

PAY 2 YEARS OR SO I HAVE PAIED OUT ALREADY

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

WAHT DO YOU NEED FROM ME FOR THE SUPPORT?

Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
3/21/2018
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 746
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

Ask Your Own Computer Question

When did you lose the phone?

Ask Your Own Computer Question
Customer reply replied 5 months ago
Today a few hours ago someone took my phone in chile city called cañama.

If you didn't turn on Find My iPhone before your device was lost or stolen, you can't use it to locate your device. However, you can use these steps to help protect your data:

  1. Change your Apple ID password. By changing your Apple ID password, you can prevent anyone from accessing your iCloud data or using other services (such as iMessage or iTunes) from your missing device.
  2. Change the passwords for other internet accounts on your device. This could include email accounts, Facebook, or Twitter.
  3. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.
  4. Report your lost or stolen device to your wireless carrier. Your carrier can disable the account, preventing phone calls, texts, and data use.

Find My iPhone is the only way that you can track or locate a lost or missing device. If Find My iPhone isn't enabled on your device before it goes missing, there is no other Apple service that can find, track, or otherwise flag your device for you.

Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 746
Experience: Network Engineer at USAF
Verified
Samuel NetEngineer and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
I just want to block the telephone I know I can not make call from my(###) ###-####out side of usa. what shoud i do?

Did you have Find My Phone active on the iPhone?

Ask Your Own Computer Question
Customer reply replied 5 months ago
I just want to disbale theuse of the phone. YES.
  1. Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit, debit, or prepaid cards for Apple Pay) is deleted from the device, and you won't be able to find it using Find My iPhone. After you erase a device, you can't track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device.
Ask Your Own Computer Question

Turn on Lost Mode. Using Lost Mode, you can remotely lock your device with a passcode, display a custom message with your phone number on your missing device's Lock screen, and keep track of your device's location. If you added credit, debit, or prepaid cards to Apple Pay, the ability to make payments using Apple Pay on the device is suspended when you put your device in Lost Mode.

Ask Your Own Computer Question
Customer reply replied 5 months ago
WHAT IS THE BEST ADvCE YOU CAN GIVE ME WHET IT IS STOLEN IN cHILE SOUTH AMERICA ,CITY CALLE CALMA
Customer reply replied 5 months ago
sOUND LINE LOST MODE IS THE BEST FOR ME?

Considering you will most likely be unable to get it back, I would recommend erasing the device.

Ask Your Own Computer Question
Customer reply replied 5 months ago
i KNOW I WILL NOT GET IT BACK..ERACING THE DIVICE. ONE MORE TIME TELL ME WHTWILL HAPPENWHEN ERACED.
  1. Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit, debit, or prepaid cards for Apple Pay) is deleted from the device, and you won't be able to find it using Find My iPhone. After you erase a device, you can't track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device.
Ask Your Own Computer Question
Customer reply replied 5 months ago
i HV TABLELT AT HOMEBUT NOT HERE
Customer reply replied 5 months ago
ERACOMG OS THE BEST, ***** ***** DO NOT WANT THE DIVICE SHOULD NOT BEUSED,

Use the instructions on this page to erase the device. https://support.apple.com/kb/PH2701?locale=en_US

They won't be able to use the device unless they know the Apple ID and password ***** with it.

Ask Your Own Computer Question
Customer reply replied 5 months ago
CAN THEY FIND ,APPLE ID AND PASS W0RD?

No, they won't be able to find that.

Ask Your Own Computer Question
Customer reply replied 5 months ago
OK I WILL USE THE IINRUCTION.

Okay, sounds good!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Samuel NetEngineer Your Own Question
Samuel NetEngineer
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 746
746 Satisfied Customers
Experience: Network Engineer at USAF

Samuel NetEngineer is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I seem to have lost my account with Yahoo and no longer get
I seem to have lost my account with Yahoo and no longer get my notifications from PayPal or eBay of what I sell and what payments I get. It was undr***@******.***. … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
I can't get into my account. I need to. Please get me a
Please help. I can't get into my account. I need to. Please get me a person on the phone. I am sick with broken bones, just came home from the hospital and am hysterical. I have tried all the help act… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I want to change my log-in and my password. Never. No not
This is not a Mac. I have an iPhone 6s and dell computer… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I received a phone call yesterday from the Microsoft help
I received a phone call yesterday from the Microsoft help desk. His name was ***** *****. He said he needed to manually get on my computer to do something with my firewall so I can get all the latest … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I want to inquire about an annual su bscription to your
Hi my name is ***** ***** and I want to inquire about an annual su bscription to your computer tech support . … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I downloaded uber to a new phone. Because I had it on my old
I downloaded uber to a new phone. Because I had it on my old phone it keeps saying email already registered and won't let me progress to setting up payment plan which I had not done previously. How ca… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
784 satisfied customers
I spoke to Microsoft Support before, case #1399457371. They
I spoke to Microsoft Support before, case #***** They took control of my laptop and downloaded an update and said if the problem (can't connect to my email through Outlook) to call back. The number th… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
I have tried MS but cannot get thru the mailbox.. i have a
I have tried MS but cannot get thru the mailbox.. i have a NOKIA 950 with windows software.. I bought at AT&T.. they are my SP.. i went into ATT store and they said they no longer support NOKIA or win… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Stolen or lost iPhone 6S. IPhone 6S. I only had it 6-7 weeks
Stolen or lost iPhone 6S JA: What kind of computer do you have? Customer: iPhone 6S JA: Have you installed any updates recently? Customer: No JA: Anything else you want the computer expert to know bef… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My company is getting rid of its phone plan, we will have to
My company is getting rid of its phone plan, we will have to expense account our phone expenses and internet hotspots etc. We are at present with one of the major carriers. To avoid issues, I would li… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
SOMEONE PUT A BLOCK ON MY PHONE SO i COULD NOT GET A CALL
SOMEONE PUT A BLOCK ON MY PHONE SO i COULD NOT GET A CALL FROM A PERSON. hOW DO i GET IT OFF?… read more
Stephen Johnson
Stephen Johnson
Customer Service and Tech Support
Bachelor\u0027s Degree
1 satisfied customers
I opened a new gmail account; promptly forgot my password XXXXX was unable to change it, u
I opened a new gmail account; promptly forgot my password XXXXX was unable to change it, using the code sent to my iphone. Now I'm getting two contradictory message: one says there is no account with … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Someone is using my e-mail address ([email protected], and changing it
Someone is using my e-mail address ([email protected], and changing it [email protected] In the last two days they have access my e-bay account, changed my e-mail address to theres above, ans sold 29 c… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
hi my name is XXXXX XXXXX I paid already may majic telepone
hi my name is XXXXX XXXXX I paid already may majic telepone no., XXX-XXX-XXXX but it so happen that I cannot used it because my contract is expired already.… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
I purchased the Microsoft office XP standard (2 Cd) back in
I purchased the Microsoft office XP standard (2 Cd) back in 2002 after so many years of satisfaction with the product my computer crashed and I had to buy a new one. when I try to load ofice into my n… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
My gmail has been taken over by someone in scottland and I
My gmail has been taken over by someone in scottland and I have been locked out. My address is the same but the password XXXXX been changed. They have asked allmy contacts to send money. How do I reco… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
Is there any way that I can speak to a real person to find
Is there any way that I can speak to a real person to find out if they can retrieve/change my hotmail password? For the last 3 days, I have tried to go through the steps and they don't make sense. I d… read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
Ive restarted from the beginng, and itll work for awhile but
Ive restarted from the beginng, and itll work for awhile but i dont use it on a daily base either.… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x