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Ihave a phone issue. How do i download photos to my

Customer Question
Ihave a phone issue ...

Ihave a phone issue

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

How do i download photos to my computer

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your smartphone? What have you tried so far?

I forgot how to do it. have not dowloaded for a year

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 minutes by:
3/21/2018
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 701
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

What is the make and model of your phone?

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Customer reply replied 3 months ago
Galaxy S 7
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

Is your computer a Mac or Windows machine?

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Customer reply replied 3 months ago
No I just want to download photo. Wi Dow 10
Customer reply replied 3 months ago
windowas 10
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

Move files by USB

  1. Unlock your Android device.
  2. With a USB cable, connect your device to your computer.
  3. On your device, tap the "USB for..." notification.
  4. Select Transfer files.
  5. A file transfer window will open on your computer. Use it to drag files.
  6. When you're done, eject your device from Windows.
  7. Unplug the USB cable.
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Customer reply replied 3 months ago
I have unlohooked kI have unlocked, hoocked up, but were is the usb notification?ed,
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

If you pull down from the menu from the top of the screen, it should be there.

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Customer reply replied 3 months ago
under notifications all i get is apps
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

It should say : "Android System USB charging this device"
That is what you will tap

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Customer reply replied 3 months ago
I will try a different cord
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

Let me know what happens.

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Customer reply replied 3 months ago
The cord was the problem. Transfer has started
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

Awesome, is everything working as expected?

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Customer reply replied 3 months ago
i don't know. no pictures have transferred yet
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

You will have to drag and drop the photos you want from your phone to your computer

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Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

Please Rate My Service if my answer was sufficient!
If you have any other questions please let me know, as I always strive for excellent service!!
Thank you!
Sam

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Customer reply replied 3 months ago
The service was helpful
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 3 months ago

Would you mind rating my service with the stars at the top of the page?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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